ServiceNow Administrator/Developer

Akkodis; Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Akkodis in Hyderabad, India, is seeking an experienced ServiceNow Administrator/Developer to join our enterprise-grade ITSM initiative. The role combines platform administration with hands-on development and requires collaboration with business and technical teams to deliver secure, scalable ServiceNow solutions.

The candidate will configure, maintain CSM, SPM, CMDB, and build workflows, automations, and integrations via APIs.

Qualifications

• 8+ years of hands-on ServiceNow experience including administration, configuration, and development.
• Strong experience with CSM and SPM, plus CMDB.
• Proficient with Business Rules, Client Scripts, Script Includes, Flow Designer, UI Policies, and UI Actions.
• Experience with APIs and web services for integrations with enterprise and third-party systems.
• Solid knowledge of ServiceNow security, including roles, ACLs, and access controls.
• Experience in Agile/Scrum environments and collaborating with stakeholders.

Responsibilities

• Administer, configure, maintain, and enhance the ServiceNow platform.
• Configure and support CSM, SPM, and CMDB capabilities.
• Design and implement workflows and automation to improve processes.
• Develop and maintain integrations via APIs with enterprise systems.
• Manage platform security, users, groups, roles, ACLs, and access controls.
• Support upgrades, releases, patches, and testing activities.
• Monitor platform health, troubleshoot, and perform root-cause analysis.
• Develop ServiceNow Workspaces and portals as needed.
• Document configurations, integrations, and support procedures.
• Collaborate with Product Owners to translate business requirements into technical solutions.

Skills

ServiceNow administration

CSM

SPM

CMDB

Business Rules

Client Scripts

Script Includes

Flow Designer

UI Policies

UI Actions

APIs

Web services

ACLs

Platform upgrades

Agile/Scrum

Analytical thinking

Communication

Education

Bachelor's degree in Computer Science or related field

Job description

Role: ServiceNow Administrator/Developer

Experience: 8+ years

Platform: ServiceNow

Role Overview

The role combines platformadministration with hands-ondevelopment and requires close collaboration with business and technical teams to deliver secure, scalable, and maintainable ServiceNow solutions.

Key Responsibilities

• Administer, configure, maintain, and enhance the ServiceNow platform.
• Configure, enhance, and supportCustomer Service Management (CSM), Strategic PortfolioManagement (SPM), and Configuration Management Database (CMDB).
• Design and implement workflows and automation to improvebusiness processes and user experience.
• Develop and maintain integrations with enterprise and third-party systemsusing APIs.
• Manage platform security, including users,groups, roles, ACLs, and accesscontrols.
• Support platformupgrades, releases, patches,clones, testing, and maintenance activities.
• Monitor platform health and performance, troubleshoot complex issues, and perform root cause analysis.
• Develop and maintain ServiceNow Workspaces and portalsas required.
• ApplyServiceNow development, security, and platform governance best practices.
• Maintain technicaldocumentation for configurations, integrations, customizations, and support procedures.
• Collaborate with Product Ownersand stakeholders to translate businessrequirements into effective technical solutions.

CSM, SPM and CMDB Responsibilities

• Configure and support CSM capabilities, including case management, assignment, routing, SLAs, entitlements, notifications, and customer experiences.
• Configure and support SPM capabilities relatedto demand, project,portfolio, resource, and investment management.
• Configure, maintain, and supportCMDB capabilities.
• Develop workflows, reports, dashboards, and automated processes to support CSM, SPM and CMDB requirements.
• Identify opportunities to improveand automate businessprocesses using ServiceNow capabilities.

AgileDelivery

• Workeffectively within an Agile/Scrum environment.
• Participate in sprint planning, backlog refinement, daily stand-ups, sprintreviews, and retrospectives.
• Collaborate with Product Owners to refineuser stories, requirements, and acceptance criteria.
• Provide technicalestimates and identifydependencies and risks.
• Deliver enhancements iteratively while maintaining platformstability and quality.

Required Qualifications

• At least 8 years of hands-on ServiceNow experience, including administration, configuration, and development.
• Strong hands-onexperience with ServiceNow CSM and SPM, plus practical experience with CMDB.
• Experience with Business Rules,Client Scripts, ScriptIncludes, Flow Designer,UI Policies, and UI Actions.
• Knowledge of APIs and web services, with the abilityto apply that knowledge to developing and maintaining integrations with enterprise and third-party systems.
• Strong understanding of ServiceNow security, includingroles, ACLs, and access controls.
• Experience with platform upgrades,releases, testing, troubleshooting, and performance optimization.
• Experience working in an Agile/Scrum environment.
• Strong analytical, problem-solving, communication, and collaboration skills.
• Bachelor's degree in ComputerScience, Information Technology, Software Engineering, or a relatedfield, or equivalent professional experience.

Preferred Qualifications and Additional Assets

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer(CAD).
• ServiceNow certifications related to CSM, SPM and/orCMDB.
• Knowledge of ITIL practices.
• Knowledge of ServiceNow Automated Test Framework (ATF) is considered an additional asset.