Senior/ ServiceNow Developer

Diligente Technologies; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Diligente Technologies in Pune, India seeks a Senior ServiceNow Developer to lead complex implementations and mentor juniors within the Enterprise Service Management team. You will design, develop, and govern the ServiceNow platform with a focus on Discovery, CMDB, SPM, ITAM, and custom apps.

The role requires strong hands-on development, leadership in architecture discussions, and collaboration with business stakeholders to drive platform innovation and data quality.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 5-7 years of overall IT experience.
• 5+ years hands-on ServiceNow development experience.
• Experience delivering multiple end-to-end ServiceNow implementations.

Responsibilities

• Design, develop, configure, and maintain scalable ServiceNow solutions.
• Lead technical design discussions and review solution architecture.
• Support estimation, planning, and platform governance.
• Collaborate with stakeholders to implement Discovery, CMDB, and ITSM improvements.

Skills

ServiceNow development

CMDB

Discovery

ITSM

ITOM

Integrations

Platform governance

Technical leadership

Education

Bachelor's degree in Computer Science

ServiceNow CSA

Job description

We are seeking an experienced Senior ServiceNow Developer to join our Enterprise Service Management team. The ideal candidate will have strong technical expertise across multiple ServiceNow modules, experience leading complex implementations, and the ability to mentor junior developers while driving platform innovation.

This role will be responsible for designing, developing, supporting, and enhancing the ServiceNow platform with a primary focus on Discovery, CMDB, Strategic Portfolio Management (SPM), IT Asset Management, Custom Apps, integrations, and platform governance.

Good to have knowledge about ServiceNow AI capabilities like Now Assist, skills, AI control Tower, LLM, Knowledge graph, Workflow data fabric and Chatbot.

Key Responsibilities

ServiceNow Platform Development

• Design, develop, configure, and maintain scalable ServiceNow solutions.


• Build custom applications, workflows, Flow Designer solutions, integrations, and automation.


• Follow ServiceNow development best practices and platform governance standards.


• Perform code reviews and ensure high-quality deliverables.

ServiceNow Discovery & CMDB

• Maintain ServiceNow Discovery.


• Configure and support Pattern-Based Discovery.


• Manage and troubleshoot Cloud Discovery.


• Configure and maintain Graph Connectors for: Juniper


• Improve CMDB health, reconciliation, identification rules, and CSDM alignment.


• Drive CMDB governance and data quality initiatives.


• Configure and support Demand Management


• Resource Management


• Time Cards


• Support portfolio planning, forecasting, and reporting.


• Work with business stakeholders on enhancement requests.

IT Asset Management

• Support Hardware Asset Management (HAM).


• Enhance asset lifecycle automation.


• Support procurement and receiving integrations.


• Maintain software and hardware asset processes.

Integrations

• Develop and support integrations with enterprise applications using.


• Experience with integrations such as: Other enterprise platforms

Platform Governance

• Maintain platform performance and stability.


• Participate in platform upgrades.


• Support release management.


• Perform root cause analysis for production issues.


• Ensure compliance with platform development standards.

Technical Leadership

• Lead technical design discussions.


• Review solution architecture.


• Support estimation and technical planning.

Requirements

Qualifications

• Bachelor's degree in Computer Science or related field.


• 5-7 years of overall IT experience.


• 5+ years of hands-on ServiceNow development experience.


• Experience delivering multiple end-to-end ServiceNow implementations.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)