System Engineer

Shashwath Solution; Pune District; On-site; INR 167,000 - 246,000; Full time

Job summary

Shashwath Solution is seeking an IT support professional in Pune, India. The role focuses on monitoring IT infrastructure, resolving alerts, and performing health checks to ensure smooth business operations.

Female candidates with strong communication skills are preferred, and the position requires availability for 24x7 shifts. The candidate will work with Windows and UNIX environments, coordinate with business users, and utilize ITSM tools such as ServiceNow and Jump to manage incidents and

Qualifications

• Strong IT infrastructure knowledge for L1 support.
• Excellent communication and English proficiency.
• Willingness to work in 24x7 shifts; female candidates only.

Responsibilities

• Monitor infrastructure alerts and take corrective action.
• Escalate to business as needed.
• Perform health checks at start and end of business hours.
• Bridge calls to business during known incidents.
• Handle ITSM tickets and service requests.

Skills

IT infrastructure

Windows

UNIX

English communication

L1 support

Incident management

ITSM

Tools

ServiceNow

Jump

HP ITSM

Autosys

SQL

Linux

Ctrl-M

Job description

Skills:
Good understanding of IT knowledge
IT Infra servers win & unix
Excellent communication skills
Note: We need good stability candidates with excellent communication and only female candidates.

Detailed :
Ability to monitor the infrastructure alerts and take action to resolve the events
Escalate to business as needed
Perform Health checks to ensure the start & end of business hours
To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents
Ability to work in shifts 24 x 7
Sound knowledge & hands on experience on WIN & Unix L1 skill
Ability to communicate to users over telephone e-mail communication in English
Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage
Ability to multitask on different process & schedulers like Ctrl-m , Autosys

IT knowledge, IT Infra servers win & unix, infrastructure alerts, Health checks , IT infrastructure , WIN & Unix L1 skill, ITSM services such as Service now , Jump , HP ITSM , Ctrl-m , Autosys

Mandatory Key Skills

it infrastructure,sql,linux,troubleshooting,networking,Microsoft windows,application support,technical support,java,system administration,plsql,production support,unix shell scripting,active directory,unix*,win*,servicenow*,itsm*,system engineering*