System Engineer

Shashwath Solution; Dadri; On-site; INR 201,000 - 290,000; Full time

Job summary

Shashwath Solution is seeking an IT Helpdesk L1 specialist in Dadri, UP. The candidate will monitor IT infrastructure, respond to alerts, and perform health checks across Windows and Unix servers.

Strong communication in English is required, with flexibility for 24x7 shift rotations and incident bridging to business teams. Ideal for candidates with solid IT knowledge, good stability, and the ability to multitask across ITSM tools like ServiceNow, Jump, and HP ITSM.

Qualifications

• Good understanding of IT knowledge.
• Hands-on with Windows and Unix L1 support.
• Excellent communication skills, especially in English.

Responsibilities

• Monitor infra alerts and take action to resolve events.
• Escalate to business when needed.
• Perform health checks at start and end of business hours.
• Bridge calls to business during incidents.
• Work in 24x7 shift rotations.
• Handle multi-tasking across processes and schedulers.

Skills

IT knowledge

Windows

Unix

Communication

Shift work

Tools

ServiceNow

Jump

HP ITSM

Ctrl-M

Autosys

Job description

Skills

• Good understanding of IT knowledge


• IT Infra servers win & unix


• Excellent communication skills


• Note: We need good stability candidates with excellent communication and only female candidates.

Detailed

• Ability to monitor the infrastructure alerts and take action to resolve the events


• Escalate to business as needed


• Perform Health checks to ensure the start & end of business hours


• To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents


• Ability to work in shifts 24 x 7


• Sound knowledge & hands on experience on WIN & Unix L1 skill


• Ability to communicate to users over telephone e-mail communication in English


• Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage


• Ability to multitask on different process & schedulers like Ctrl-m , Autosys

IT knowledge, IT Infra servers win & unix, infrastructure alerts, Health checks , IT infrastructure , WIN & Unix L1 skill, ITSM services such as Service now , Jump , HP ITSM , Ctrl-m , Autosys