SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

HCLTech; Dadri; On-site; INR 400,000 - 560,000; Full time

Job summary

HCL Technologies Limited in Noida is seeking an L1 support engineer to handle Windows/Unix servers, AD, and network devices. This role requires strong troubleshooting, clear verbal and email communication, and willingness to work in a 24/7 environment.

You will engage with monitoring, ticketing tools and ITSM processes, generate reports, and contribute to knowledge base updates and junior coaching while maintaining SLA performance.

Qualifications

• L1 support on Windows/Unix servers, AD exp. mandatory, network devices.
• Good troubleshooting skills and fundamental networking knowledge.
• Excellent verbal and email communication skills.

Responsibilities

• Provide support for on-call escalations and perform root cause analysis.
• Independently resolve tickets within agreed SLA.
• Adhere to quality standards, regulatory requirements, and company policies.
• Contribute to knowledge base updates and train freshers; coach analysts.
• Ensure positive customer experience and CSAT through First Call Resolution.

Skills

Windows/Unix

Active Directory

Network devices

Troubleshooting

Verbal/Email communication

Education

Any Graduate

Tools

VERITAS Netbackup

Backup Exec

Remedy

Peregrine

SNOW

Netcool

BMC Patrol

NNM

HP OVO

Tivoli

Moogsoft

Networker

Job description

Requisition ID187492-Posted10/29/2026

Skill: DC Ops | Work Location: Noida | Experience: L1 (1 years to 3 yrs.) | \\\\r\\\
Qualification: Any Graduate\\\\r\\\
\\\\r\\\
Role, responsibilities, and skill sets:\\\\r\\\
L1 support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices\\\\r\\\
Good troubleshooting skills\\\\r\\\
Fundamental knowledge of Networks\\\\r\\\
Excellent Verbal, Email communication skills.\\\\r\\\
Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.\\\\r\\\
Willingness to work in 24 7 environment\\\\r\\\
Work experience with the following:\\\\r\\\
Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli, Moogsoft etc.\\\\r\\\
Incident, Problem, Change lifecycle process.\\\\r\\\
Any ITSM tool e.g.: Remedy, Peregrine, SNOW etc.\\\\r\\\
Backup monitoring tools like Networker.\\\\r\\\
Generating Reports through Dashboard, Remedy, SNOW etc.\\\\r\\\
\\\\r\\\
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements, and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases\\\\r\\\

Key Responsibilities

L1 support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices Good troubleshooting skills Fundamental knowledge of Networks Excellent Verbal, Email communication skills. Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec. Willingness to work in 24 7 environment Work experience with the following: Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli, Moogsoft etc. Incident, Problem, Change lifecycle process. Any ITSM tool e.g.: Remedy, Peregrine, SNOW etc. Backup monitoring tools like Networker. Generating Reports through Dashboard, Remedy, SNOW etc.

Skill Requirements

Skill: DC Ops | Work Location: Noida | Experience: L1 (1 years to 3 yrs.) | Qualification: Any Graduate Role, responsibilities, and skill sets: L1 support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices Good troubleshooting skills Fundamental knowledge of Networks Excellent Verbal, Email communication skills. Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec. Willingness to work in 24 7 environment Work experience with the following: Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli, Moogsoft etc. Incident, Problem, Change lifecycle process. Any ITSM tool e.g.: Remedy, Peregrine, SNOW etc. Backup monitoring tools like Networker. Generating Reports through Dashboard, Remedy, SNOW etc. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements, and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases