Senior Engineer - Cloud and Datacenter ( ENT )

Microland; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Microland Limited in Bengaluru seeks a Senior Engineer - Cloud and Datacenter (ENT) to monitor and manage IT infrastructure, including servers, storage, databases, and backup, following SOPs and SLAs. Strong trouble-shooting and communication skills required; readiness for rotational 24x7 shifts.

Responsibilities include log and update incidents in ITSM Tool (ServiceNow/Remedy), perform first-line resolutions, escalate to L2/L3 with documentation, and support health checks and knowledge base

Qualifications

• Education: Any Graduate (Engineering / Science).
• Delivery skills include Windows/Unix/Linux basics, databases, storage & backups.
• Familiarity with ITSM/ticketing systems (ServiceNow, Remedy) preferred.
• Strong problem-solving, communication, and adherence to SOPs.

Responsibilities

• Proactively monitor IT infrastructure (servers, databases, storage, backups) using standard monitoring tools.
• Log, track, and update incidents, service requests, and alerts in ITSM tools.
• Perform first-level troubleshooting and resolution per SOPs.
• Escalate unresolved issues to L2/L3 with documentation.

Skills

Windows basics

Unix/Linux basics

Databases knowledge

Storage technologies

ITSM tools

Troubleshooting

Communication skills

24x7 support

Education

Any Graduate (Engineering / Science)

Tools

ServiceNow

Remedy

Monitoring tools

Job description

Senior Engineer - Cloud and Datacenter ( ENT )

Posted 2 days ago

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Job Description :

Education Qualification : Any Graduate (Engineering / Science)

Delivery Skills required are :

• Basic awareness of Windows and Unix/Linux operating systems.


• Fundamental understanding of databases (Oracle, SQL, or similar).


• Basic knowledge of storage technologies (SAN/NAS) and backup solutions.


• Familiarity with IT monitoring tools and ITSM/ticketing systems (ServiceNow, Remedy, etc.) – preferred.


• Strong problem-solving skills with a focus on following processes.


• Good communication skills (verbal and written).


• Willingness to work in 24x7 support shifts (rotational).


• Proactively monitor IT infrastructure systems (servers, databases, storage, and backup) using standard monitoring tools.


• Perform first-level troubleshooting and resolution based on Standard Operating Procedures (SOPs).


• Log, track, and update incidents, service requests, and alerts in the ITSM tool.


• Escalate unresolved issues to L2/L3 teams with proper documentation.


• Support daily health checks, backups, and routine operational tasks.


• Assist in maintaining knowledge base articles and SOP updates.


• Ensure compliance with SLAs, operational processes, and IT security guidelines.


• Collaborate with cross-functional teams for smooth incident handling and communication.