System engineer

Quest Global; Chennai District; On-site; INR 250,000 - 450,000; Full time

Job summary

Quest Global in Chennai is seeking IT support personnel to manage desktop, laptop, and printer issues, install Windows OS and MS Office, and perform basic network and security tasks. The role covers asset management, ticketing, and end-user help across devices and operating systems.

You will work on Windows domain environments, respond to tickets, and provide regular IT support in alignment with company policies and SLA requirements.

Qualifications

• Diploma or Degree with good communication skills.
• Good understanding of work/support environment.
• Experience in installation and troubleshooting desktops/laptops, printers.
• Experience with Windows XP and MS-Office installation.
• Knowledge of Windows Domain, Servers, DHCP and DNS.
• Installation and troubleshooting of Antivirus software.
• Good knowledge on Outlook client.

Responsibilities

• Provide regular technical support for desktops, laptops, printers, and peripherals.
• Troubleshoot, diagnose malfunctions in hardware and software.
• Maintain assets and update asset database regularly.
• Close all assigned tickets within SLA in the ticketing system.
• Follow IT policies and procedures to execute daily work.
• Provide executive support to management as needed.

Skills

Desktop troubleshooting

Windows OS

MS Office

Printer support

Networking basics

Asset/Inventory mgmt

Communication skills

Education

Diploma or Degree

Tools

Outlook client

Antivirus software

Ticketing system

Job description

Job Requirements

• Diploma or Degree with good communication skills
• Good understanding of work/support environment
• Good experience in installation and troubleshooting of desktops/laptops, printers
• Good experience on installation of Windows XP and MS-Office
• Knowledge of Windows Domain, Servers, DHCP and DNS
• Installation and troubleshooting of Antivirus software
• Good knowledge on outlook client
• Good experience on installation of desktops/laptops, printers
• Asset / Inventory management
• All Desktop Problems ( Hardware and Software)
• Monitoring Antivirus and Systems Performance
• Troubleshooting, Diagnosing malfunctions in the operation of hardware and software.
• Maintain all the assets and update the asset database at regular intervals.
• Provide regular technical support for desktops, laptops, printers, and peripherals,
• Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting
• Performs miscellaneous job-related duties as assigned by Manager
• Troubleshooting AN / VPN issues for clients
• Close all assigned tickets in the ticketing system within SLA
• Follow IT policies and procedures to execute daily work
• Provide Executive support to Management on a need basis

Deliverables

• All Desktop Problems ( Hardware and Software)
• Monitoring Antivirus and Systems Performance
• Troubleshooting, Diagnosing malfunctions in the operation of hardware and software.
• Maintain all the assets and update the asset database at regular intervals.
• Provide regular technical support for desktops, laptops, printers, and peripherals,
• Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting
• Performs miscellaneous job-related duties as assigned by Manager
• Troubleshooting AN / VPN issues for clients
• Close all assigned tickets in the ticketing system within SLA
• Follow IT policies and procedures to execute daily work
• Provide Executive support to Management on a need basis

Work Experience

• All Desktop Problems ( Hardware and Software)
• Monitoring Antivirus and Systems Performance
• Troubleshooting, Diagnosing malfunctions in the operation of hardware and software.
• Maintain all the assets and update the asset database at regular intervals.
• Provide regular technical support for desktops, laptops, printers, and peripherals,
• Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting
• Performs miscellaneous job-related duties as assigned by Manager
• Troubleshooting AN / VPN issues for clients
• Close all assigned tickets in the ticketing system within SLA
• Follow IT policies and procedures to execute daily work
• Provide Executive support to Management on a need basis