Desktop Support Engineer

UST; Thiruvananthapuram; On-site; INR 350,000 - 600,000; Full time

Job summary

UST is seeking an experienced IT Endpoint Support specialist to manage and resolve issues across Windows, Mac and Linux endpoints in a corporate environment. You will install hardware peripherals on OEM laptops and desktops, troubleshoot OS problems, and manage software deployments using MECM and Intune.

The role covers ticket management in ServiceNow, coordination with vendors for repairs, and performing moves/adds/changes of hardware and software across all endpoints.

Qualifications

• Degree or coursework in computer studies and/or information technology.
• Good telephone and interpersonal skills is a must.
• Ability to troubleshoot and resolve hardware & OS problems on endpoints.
• Exposure to Windows OS, Mac OS & Linux; in depth knowledge of Windows10/11 and Microsoft Office products.
• Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.

Responsibilities

• Experience with Dell & HP laptops, HP network printers, iPhones/MAC.
• Excellent technical troubleshooting skills in Windows 11, Mac, Linux.
• Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
• Reviewing, resolving and closing tickets in the ServiceNow queue.
• Arrange for repairs by vendors/OEM and external repair facilities as necessary.
• Performing moves, adds and changes of software and hardware for all endpoints.
• Diagnose, resolve and follow through on computer malfunction.

Skills

Active Directory

Microsoft Intune

ServiceNow

Windows

Microsoft Office

Ticketing Systems

Customer Support

Production Support

Education

Degree or coursework in computer studies and/or information technology

Tools

MECM

DNS

DHCP

Mac OS

Windows OS deployments

Job description

Role Description

• Experience with Dell & HP laptops, HP network printers, iPhones\\ MAC\"
• Excellent technical troubleshooting skills in windows11 \\Mac\\Linux.
• Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
• Reviewing, resolving and closing tickets in the ServiceNow queue.
• Arrange for repairs by vendors\\ OEM and external repair facilities as necessary.
• Performing moves, adds and changes of software and hardware for all endpoints.
• Diagnose, resolve and follow through on computer malfunction.
• Installation/troubleshooting software in systems and equipment problems or malfunctions.
• Identifying causes and recommending solutions.
• Excellent technical troubleshooting skills windows11 \\Mac\\Linux.
• Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
• General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying. Qualifications and Experience:
• Degree or coursework in computer studies and/or information technology.
• Good telephone and interpersonal skills is a must.
• Ability to troubleshoot and resolve hardware & OS problems on endpoints
• Exposure to Windows OS \\Mac OS & Linux; in depth knowledge of Windows10 \\11 and Microsoft Office products.
• Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
• General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.
• Have an understanding of networking concepts and practice.
• General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.
• Awareness of EDR solutions & patching
• Experience with Dell & HP desktops and laptops, HP network printers, iPhones\\ MAC\"
• Experience MS Intune & O365 Skills and Attributes:
• Strong interpersonal and communication skills
• Highly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions
• Good timekeeping for projects and required deadlines
• Ability to multi-task – such as projects requiring opposing skills and work environments
• Ability to prioritize tasks and workload
• Clear precise attitude with methodical attention to detail
• Mentoring and training of co-workers at all levels of competence

Key Responsibilities:

• Experience with Dell & HP laptops, HP network printers, iPhones\\ MAC\"
• Excellent technical troubleshooting skills in windows11 \\Mac\\Linux.
• Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
• Reviewing, resolving and closing tickets in the ServiceNow queue.
• Arrange for repairs by vendors\\ OEM and external repair facilities as necessary.
• Performing moves, adds and changes of software and hardware for all endpoints.
• Diagnose, resolve and follow through on computer malfunction.
• Installation/troubleshooting software in systems and equipment problems or malfunctions.
• Identifying causes and recommending solutions.
• Excellent technical troubleshooting skills windows11 \\Mac\\Linux.
• Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
• General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying. Qualifications and Experience:
• Degree or coursework in computer studies and/or information technology.
• Good telephone and interpersonal skills is a must.
• Ability to troubleshoot and resolve hardware & OS problems on endpoints
• Exposure to Windows OS \\Mac OS & Linux; in depth knowledge of Windows10 \\11 and Microsoft Office products.
• Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
• General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.
• Have an understanding of networking concepts and practice.
• General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.
• Awareness of EDR solutions & patching
• Experience with Dell & HP desktops and laptops, HP network printers, iPhones\\ MAC\"
• Experience MS Intune & O365 Skills and Attributes:
• Strong interpersonal and communication skills
• Highly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions
• Good timekeeping for projects and required deadlines
• Ability to multi-task – such as projects requiring opposing skills and work environments
• Ability to prioritize tasks and workload
• Clear precise attitude with methodical attention to detail
• Mentoring and training of co-workers at all levels of competence

Skills

Active Directory, Microsoft Intune, ServiceNow, Windows, Customer Support, Microsoft Office, Production Support, Ticketing Systems