System Administrator (L1)

Soffit Infrastructure Services (P) Ltd; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Soffit Infrastructure Services (P) Ltd is seeking an IT Support Executive to provide daily end-user support across laptops, mobiles, printers, and meeting room systems.

You will troubleshoot hardware, software, network, and access issues, ensuring SLAs are met while onboarding/offboarding users and maintaining IT assets. Good interpersonal skills and a proactive approach are essential.

Qualifications

• Diploma or degree in CS/IT preferred.
• Minimum 2 years of relevant experience.
• Hands-on experience in Windows server administration.
• Knowledge of TCP/IP and LAN concepts.
• Good interpersonal and communication skills.
• Willingness to learn in a fast-paced environment.

Responsibilities

• Provide daily IT support to end users for laptops, mobile devices, printers, meeting room systems, and other IT equipment.
• Troubleshoot and resolve hardware, software, application, network, and access-related issues promptly.
• Ensure timely resolution of requests within defined SLAs.
• Assist user onboarding and offboarding: device prep, provisioning, and deprovisioning.
• Maintain IT asset records and lifecycle management of devices.
• Coordinate with internal teams, vendors, and service providers to resolve infra/connectivity issues.
• Document support records and maintain knowledge base articles.

Skills

Analytical skills

Troubleshooting skills

Communication skills

Interpersonal skills

Proactiveness

Education

Diploma/degree in CS/IT

Tools

Windows Server administration

Job description

Provide daily IT support to end users, ensuring the smooth operation of laptops, mobile devices, printers, meeting room systems, and other IT equipment.

• Troubleshoot and resolve hardware, software, application, network, and access-related issues in a timely manner.
• Ensure timely and efficient resolution of support requests within defined service level agreements (SLAs)
• Support user onboarding and offboarding activities, including laptop preparation and reformatting, account provisioning and deprovisioning, software assignments, device deployment, and ensuring all returned IT assets are properly accounted for, inspected, and in good working condition.
• Maintain and monitor office network infrastructure with Office Building’s IT, IT security and antivirus tools. antivirus tools.
• Perform and maintain IT asset management, inventory records and manage the lifecycle of devices
• Coordinate with internal teams, building management, vendors, and service providers to resolve infrastructure and connectivity issues.
• Assignments of software and devices to users.
• Maintain accurate documentation, knowledge base articles, and support records.

Technical Requirements Personnel Assigned To This Engagement Should Possess

• Diploma or degree in Computer Science, Information Technology, or a related field preferred.
• Minimum 2 years of relevant experience operating in a similar role.
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS). - Hands-on experience in Windows server administration.
• Understanding of TCP/IP, IP address, and LAN Technology. Competent at documenting standard/applications operating procedures.
• The initiative, enthusiasm, and willingness to learn in a fluid and fast-paced environment.
• Has a passion for technology and wants to make a difference with technology solutions.
• Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills