Associate Support Engineer IT

Toppan Merrill; Chennai District; On-site; INR 200,000 - 280,000; Full time

Job summary

Toppan Merrill is seeking a customer-focused technical support specialist to assist customers by phone, email, or chat. You will troubleshoot complex issues and work with internal teams to implement effective solutions.

Based in Chennai, India, you will develop and maintain technical documentation, contribute to training programs, and analyze customer feedback to improve processes. Strong communication and a proactive approach to problem solving are essential.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance skills and knowledge.
• Analyze customer feedback and suggest improvements to processes and procedures.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance skills and knowledge.
• Analyze customer feedback and suggest improvements to processes and procedures.

Disclaimer

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.