International Customer Service Executive -US Process

Shining Stars Institution & travels; Hyderabad; On-site; INR 300,000 - 400,000; Full time

Job summary

Shining Stars Institution & travels in Hyderabad is hiring for an International US Process Customer Support Executive to join a confident, customer-focused team. This role offers exposure to global customers and a path to build a career in international BPO. Work from Office with day/night and rotational shifts.

Freshers are welcome; graduates or undergraduates with strong communication skills can apply. Excellent spoken English and strong customer-handling abilities are required.

Qualifications

• Freshers are welcome to apply.
• Graduates or undergraduates must have strong communication skills.
• Excellent spoken English and interpersonal skills.

Responsibilities

• Handle customer queries professionally through voice support.
• Assist US customers with accurate information and effective solutions.
• Understand customer requirements and provide first-call resolution where possible.
• Maintain high customer experience and satisfaction.
• Demonstrate clear communication, active listening and problem-solving.
• Accurately document interactions and update records in the system.

Skills

Communication skills

English proficiency

Customer handling

Typing speed

Education

Graduate or Undergraduate

Job description

HI Job Seekeres,

We are looking for confident, customer-focused and enthusiastic professionals to join as International Customer Support team for a US Process. This is an excellent opportunity for candidates who want to build a career in the international BPO/customer service domain and gain exposure to global customers.

Customer Support Executive International US Process

Location: Hyderabad
Process: International US Process

Work Mode: Work from Office

Salary

• Freshers: Up to 3 LPA
• Experienced: Up to 4 LPA

Key Responsibilities

• Handle customer queries and concerns professionally through voice support.
• Assist US customers with accurate information and effective solutions.
• Understand customer requirements and provide first-call resolution wherever possible.
• Maintain a high standard of customer experience and satisfaction.
• Demonstrate excellent communication, active listening and problem-solving skills.
• Accurately document customer interactions and update information in the system.

Candidate Profile

• Freshers are welcome to apply.
• Graduates/Undergraduates with strong communication skills can be considered.
• Excellent spoken English and interpersonal skills.
• Strong customer-handling and problem-solving abilities.
• Basic computer knowledge and good typing skills.
• Comfortable communicating with US/international customers.
• Willingness to work in US/night and rotational shifts.
• Candidates who are customer-centric, adaptable and eager to learn are preferred.

Why Join Us?

Attractive salary package
International customer exposure

Excellent learning & career-growth opportunities
Opportunity to build a career in the global customer service industry
Professional and growth-oriented work environment

Who Should Apply?

If you have excellent English communication, confidence and a passion for customer service, this is your opportunity to step into an exciting International US Process career!