Support Executive

Pagaar India; Kolkata District; Presencial; INR 100.000 - 200.000; Jornada completa

Descripción de la vacante

Pagaar India in Kolkata invites a go-getter for the role of Support Executive. You will handle voice calls, troubleshoot technical issues, and provide accurate solutions to customers. Prior 1–2 years in voice process or technical support is preferred, with fluency in English, Hindi and Bengali.

This is a work-from-office position at Salt Lake Sector V with standard Mon–Sat hours. Salary is up to ₹20,000 in-hand monthly plus incentives; immediate joiners preferred. Walk-in interviews welcome.

Formación

• 1–2 years of experience in Voice Process, Technical Support, or Customer Care.
• Experience in Upselling/Cross-Selling preferred.
• Excellent verbal communication in English, Hindi & Bengali.

Responsabilidades

• Voice Support & Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.
• Customer Retention: Maintain high FCR and ensure customer satisfaction.
• Upselling & Cross-Selling: Identify customer needs and promote relevant products/services.
• CRM & Record Management: Maintain accurate call details, customer queries, and ticket status in CRM/Excel.

Conocimientos

Voice process

Technical support

Customer care

Upselling

Cross-selling

English

Hindi

Bengali

Educación

Graduate

Herramientas

CRM software

MS Excel

Descripción del empleo

# Support Executive in KolkataMaltar ServicesGraduateSales & Business DevelopmentExperience1-3 YearsSalary Package₹1,00,000 - ₹2,00,000 P.A.Work LocationSalt Lake Sector V, Kolkata, West BengalJob TypeFULL TIMEPosted: 21/09/2026 Actively Reviewing ResumesJob ID: #6RHA298S## Job DescriptionTarget Role:Support Executive in KolkataEligibility:GraduateDirect Process:0% Placement Charges**Support Executive – Female** Location: Salt Lake Sector V, Kolkata (Work From Office) Openings: 4 Positions Salary: Up to ₹20,000 In-Hand (Based on last drawn) + Incentives Shift: 11:00 AM – 7:00 PM | Mon–Sat (Sunday Fixed Off) Experience: 1–2 Years in Voice Process / Technical Support / BPO Interview: Walk-in / Face-to-Face | 11:30 AM – 2:00 PM Immediate Joiners Preferred **Key Responsibilities**Voice Support & Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.Customer Retention: Maintain high FCR and ensure customer satisfaction.Upselling & Cross-Selling: Identify customer needs and promote relevant products/services through upselling and cross-selling.CRM & Record Management: Maintain accurate call details, customer queries, and ticket status in CRM/Excel. **Qualification & Skills**1–2 years of experience in Voice Process, Technical Support, or Customer Care.Experience in Upselling/Cross-Selling preferred. Candidates should understand the concepts and know how to effectively upsell and cross-sell.Strong issue resolution and customer-handling skills.Excellent verbal communication in English, Hindi & Bengali.Minimum Qualification: Graduate.