Customer Support / Technical Support Executive

Rangam Infotech; Kolkata District; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

Rangam Infotech in Kolkata seeks a Customer Support / Technical Support Executive to handle inbound calls, resolve technical issues, and ensure customer satisfaction.

The role emphasizes upselling opportunities, accurate CRM/Excel entries, and adherence to service standards. Immediate joining is preferred; English, Hindi and Bengali fluency is required.

Qualificações

• 1-2 years in voice or technical support.
• Proficient in English, Hindi and Bengali.
• Graduate with good communication and problem-solving skills.

Responsabilidades

• Handle inbound customer calls and resolve queries and technical issues.
• Provide accurate solutions while maintaining high First Call Resolution (FCR) and customer satisfaction.
• Identify opportunities for upselling and cross-selling relevant products or services.
• Maintain accurate customer records, call details, and ticket updates in CRM/Excel.
• Handle customer concerns professionally and support customer retention.
• Follow established processes and service quality standards.

Conhecimentos

Voice process

Technical support

Customer care

Upselling

Formação académica

Graduate

Ferramentas

CRM

Excel

Descrição da oferta de emprego

Job Title: Customer Support / Technical Support Executive

Location: Salt Lake, Sector V, Kolkata
Work Mode: Work From Office
Experience: 1-2 Years
Working Days: Monday to Saturday
Shift Timing: 11:00 AM 7:00 PM
Weekly Off: Sunday
Interview Mode: Walk-in / Face-to-Face
Preferred Joining: Immediate joiners

Job Summary

We are looking for customer-focused professionals with experience in voice support, technical support, BPO, or customer care. The candidate will handle customer queries, troubleshoot issues, ensure customer satisfaction, and identify opportunities for upselling and cross-selling.

Key Responsibilities

• Handle inbound customer calls and resolve queries and technical issues.
• Provide accurate solutions while maintaining high First Call Resolution (FCR) and customer satisfaction.
• Identify opportunities for upselling and cross-selling relevant products or services.
• Maintain accurate customer records, call details, and ticket updates in CRM/Excel.
• Handle customer concerns professionally and support customer retention.
• Follow established processes and service quality standards.

Required Skills & Qualifications

• 1-2 years of experience in voice process, technical support, BPO, or customer care.
• Good verbal communication skills in English, Hindi, and Bengali.
• Strong customer-handling, troubleshooting, and issue-resolution skills.
• Understanding of upselling and cross-selling concepts; prior experience preferred.
• Minimum qualification: Graduate.