Walk-in | Urgent Hiring| Bengali Process| Customer Service|

Ienergizer; Dadri; In loco; INR 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

Ienergizer is seeking a customer support specialist in Dadri, India to handle queries via calls, chat, and email with a focus on timely, professional service.

You will listen actively, show empathy, and offer suitable solutions while maintaining accurate CRM records and collaborating with internal teams to resolve complex issues. Strong English and Bengali communication and a 30 WPM typing speed are required.

Competenze

• 0–3 years of experience in a BPO/call center
• Proficient in English; Bengali language skills required
• Typing speed of at least 30 WPM; basic computer knowledge

Mansioni

• Handle customer calls, chats, and emails to resolve queries and concerns in a timely and professional manner.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions or alternatives when necessary.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Collaborate with internal teams to resolve complex issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Conoscenze

English communication

Bengali proficiency

Typing speed 30 wpm

Customer service mindset

Strumenti

CRM software

Descrizione del lavoro

Roles and Responsibilities

• Handle customer calls, chats, and emails to resolve their queries and concerns in a timely and professional manner.
  


• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions or alternatives when necessary.
  


• Maintain accurate records of all interactions with customers using CRM software or other tools.
  


• Collaborate with internal teams to resolve complex issues that require escalation.
  


• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
  

Desired Candidate Profile

• 0-3 years of experience in BPO/call center environment
  


• Strong communication skills in English and Bengali language proficiency required.
  


• Basic computer knowledge with typing speed of at least 30 wpm.