Domestic (Bengali) Customer Support Executive

wroots global pvt ltd; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

wroots global pvt ltd in Bengaluru is seeking a Bengali Voice Process Executive to handle inbound and outbound customer interactions. Fluency in Bengali is essential, with basic English or Hindi for communication.

Freshers and experienced candidates are welcome, and there may be shifts if required. You will maintain customer records, resolve queries, and provide accurate product information while upholding quality and service standards.

Qualifications

• Fluency in Bengali is a must.
• Basic knowledge of English or Hindi.
• Good communication and listening skills.
• Minimum 10+2 graduates.
• Fresher and experience both can apply.
• Willingness to work in shifts if required.

Responsibilities

• Handle customers in Bengali professionally and confidently.
• Resolve customer queries, complaints, and service requests.
• Provide accurate information about products or services.
• Maintain quality and customer satisfaction standards.
• Update customer details and logs in the system.
• Follow company policies and communication guidelines.

Skills

Bengali language

Basic English/Hindi

Communication skills

Basic computer knowledge

Education

10+2 Graduate

Job description

||Domestic Bengali Voice Process Executive ||

Job Description:

We are looking for a Bengali Voice Process Executive to handle inbound and/or outbound customer s. The candidate must be fluent in Bengali and comfortable communicating in basic English or Hindi.

Key Responsibilities:

• Handle customer s in Bengali professionally and confidently
• Resolve customer queries, complaints, and service requests
• Provide accurate information about products or services
• Maintain quality and customer satisfaction standards
• Update customer details and logs in the system
• Follow company policies and communication guidelines

Requirements:

• Fluency in Bengali is must.
• Basic knowledge of English/Hindi
• Good communication and listening skills
• Minimum 10+2 Graduate preferred
• Fresher and Experience both can Apply.
• Willingness to work in shifts (if required)

Skills Required:

• Clear voice and good pronunciation
• Customer-handling skills
• Problem-solving ability
• Basic computer knowledge.