Support Engineer / Service Engineer - Exp Must Be in Machine mfg comp

Job Proffer; Mumbai; On-site; INR 300,000 - 520,000; Full time

Job summary

Job Proffer is seeking a service support professional in Mumbai, India to handle customer complaints, diagnose issues remotely, and arrange on-site engineers when needed. The role requires understanding of mechanical drawings and BOMs, and coordinating parts with the team.

The candidate will interact with clients and internal teams to ensure timely resolution and accurate spare parts provisioning for machinery.

Qualifications

• Experience in technical/service support in a machine manufacturing company
• Understanding of mechanical drawings, BOMs and machine components
• Ability to interact with team and clients

Responsibilities

• Receive service complaints
• Understand the problem & resolve it remotely
• If the issue not resolved remotely, arrange the right service engineer
• Coordinate with team for drawings, BOMs & spare parts
• Identify correct spare parts required for the machine

Skills

Remote troubleshooting

Technical service

Customer interaction

Mechanical understanding

Job description

• Receive service complaints
• Understand the problem & resolve it remotely
• if the issue not resolved remotely, arrange the right service engineer
• Coordinate with team for drawings, BOMs & spare parts
• Identify correct spare parts required for the machine

Required Candidate profile

• Exp must in Technical / Service Support in Machine mfg company
• Understanding of mechanical drawings, BOM & machine components
• Ability to interact with Team & Clients

Sachin

70390 15156