Engineer - Field Service(Delhi-NCR)

Milacron, LLC; Delhi; On-site; INR 400,000 - 600,000; Full time

Job summary

Milacron, LLC seeks a Service Engineer based at Sonipat to install, service, and maintain injection molding machines across the region. The role covers end-to-end customer support, from pre-installation to breakdown resolution, including training operators and troubleshooting machine issues.

You will coordinate with customers on installation requirements and manage spare parts and service reporting. The ideal candidate has a full-time diploma or degree in mechanical, electronics, plastics, or

Qualifications

• Diploma or degree in mechanical, electronics, plastics or mechatronics with 2-4 years' experience in testing/maintenance/service of Injection molding machines.

Responsibilities

• Installation and servicing of all machines in the region.
• Provide end-to-end support from installation to breakdown calls and training.
• Coordinate pre-installation requirements with customers.
• Develop corrective/preventive actions for machines and ensure global action.
• Troubleshoot and provide solutions to machine problems.
• Submit field return parts to factory for analysis and warranty cost recovery.
• Prepare and submit service reports for each machine.
• Maintain software backups, hydraulics circuits and BOM on the service portal.

Education

Diploma/ Degree in Mechanical / Electronics / Plastics / Mechatronics

Job description

Position Summary:

This position shall be based at Sonipat as a Service Engineer and will be responsible for Installation, Breakdown, Service Maintenance for Injection molding machine.

Work You’ll Do:

• To Provide End-to-end support to customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc.
• Coordinate pre-installation requirements with customers
• Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for troubleshooting and providing solutions to overcome the problem.
• Responsible for installation and servicing of all machines in the region.
• Providing support to customers for Mould Trials (In–house & on-site) for Machine Shipment.
• Responsible for Assembly of Machines &Machines operations at Customer Site
• Provide training to customers for the Machine Operating & Trouble Shooting of Machine Issue
• Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part.
• Releasing flash for parts failure.
• Ensure customer training and customer care visit.
• Generation of Spare Parts Business & Developing the Spare Parts recommendation
• Preparing & Submission of Service Report for each machine
• Maintaining Software Backup / Hydraulics Circuits & Bill of Material on Service Portal

Team:

This role shall be part of the Delhi regional service team-Location Sonipat.

Basic Qualifications:

Completed full-time Diploma/Degree in Mechanical / Electronics / Plastics / Mechatronics with 2-4 years' experience in testing/maintenance/service of Injection molding machine.