Service Engineer

HYT Engineering

Pune District, Chennai District

On-site

INR 420,000 - 540,000

Full time

4 days ago

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Job summary

HYT Engineering is seeking a Service Engineer to support installation, troubleshooting, and preventive maintenance of CNC machines and other tools. You will diagnose electrical and CNC-related issues, service Fanuc/Siemens systems, and travel to customer sites to resolve problems and maintain equipment uptime.

The role requires strong technical skills, problem-solving and communication abilities, and willingness to travel extensively to customer locations.

Qualifications

B.E./B.Tech in Mechanical or Electrical Engineering.
4 to 5 years of relevant experience in machine maintenance/service.
Diploma in Mechanical or Electrical Engineering.
Experience with Fanuc/Siemens CNC systems is a plus.

Responsibilities

Attend customer complaints and provide timely technical support for machine breakdowns and maintenance issues.
Diagnose machine errors, electrical faults, CNC-related issues, and mechanical problems at customer sites.
Troubleshoot and maintain Fanuc and Siemens CNC machines.
Perform preventive and breakdown maintenance of machines.
Understand and troubleshoot basic electrical systems, control circuits, wiring, sensors, switches, motors, and related machine components.
Coordinate with the internal service team and relevant departments to resolve complex technical issues.
Provide prompt service support to Railway customers, coordinating with the service team and Pune Head Office as required.
Maintain effective communication with customers and ensure satisfactory resolution of technical complaints.
Identify recurring machine problems and recommend appropriate corrective and preventive actions.
Support the service team in obtaining Preventive Maintenance Agreements (PMAs), including monthly and quarterly maintenance contracts.
Prepare and maintain detailed service schedules, planning charts, and execution reports.
Maintain accurate customer service logs and internal service records.
Prepare detailed service reports covering the nature of the complaint, diagnosis, work carried out, parts replaced, machine status, and recommendations.
Coordinate with Design, Production, Marketing, and other departments for effective resolution of customer issues.
Follow up on pending service requirements and ensure timely closure of service complaints.
Provide technical recommendations to customers regarding machine maintenance and operating practices.
Ensure all service activities are carried out safely, efficiently, and within the committed timelines.
Handle challenging field situations with presence of mind, quick decision-making, and a solution-oriented approach.
Travel extensively across assigned territories and customer locations as required.

Skills

CNC Troubleshooting

Electrical Troubleshooting

Machine Maintenance

Preventive Maintenance

Breakdown Maintenance

Customer Service

Problem Solving

Root Cause Analysis

Technical Reporting

Team Coordination

Field Service

Willingness to Travel

Education

B.E./B.Tech Mechanical or Electrical Engineering

Diploma Mechanical or Electrical Engineering

Job description

Job Description Service Engineer

Job Title: Service Engineer
Department: Service & Maintenance
Qualification: B.E./B.Tech or Diploma in Mechanical/Electrical Engineering

Job Summary

We are looking for a Service Engineer responsible for installation support, troubleshooting, preventive maintenance, breakdown maintenance, customer complaint resolution, and after-sales service of CNC and other machine tools.

The ideal candidate should have a basic understanding of Fanuc and Siemens CNC systems, electrical systems, and machine maintenance. The candidate should possess strong analytical and problem-solving skills, good communication abilities, and be willing to travel extensively to customer locations.

Key Responsibilities

Attend customer complaints and provide timely technical support for machine breakdowns and maintenance issues.
Diagnose machine errors, electrical faults, CNC-related issues, and mechanical problems at customer sites.
Troubleshoot and maintain Fanuc and Siemens CNC machines.
Perform preventive and breakdown maintenance of machines.
Understand and troubleshoot basic electrical systems, control circuits, wiring, sensors, switches, motors, and related machine components.
Coordinate with the internal service team and relevant departments to resolve complex technical issues.
Provide prompt service support to Railway customers, coordinating with the service team and Pune Head Office as required.
Maintain effective communication with customers and ensure satisfactory resolution of technical complaints.
Identify recurring machine problems and recommend appropriate corrective and preventive actions.
Support the service team in obtaining Preventive Maintenance Agreements (PMAs), including monthly and quarterly maintenance contracts.
Prepare and maintain detailed service schedules, planning charts, and execution reports.
Maintain accurate customer service logs and internal service records.
Prepare detailed service reports covering the nature of the complaint, diagnosis, work carried out, parts replaced, machine status, and recommendations.
Coordinate with Design, Production, Marketing, and other departments for effective resolution of customer issues.
Follow up on pending service requirements and ensure timely closure of service complaints.
Provide technical recommendations to customers regarding machine maintenance and operating practices.
Ensure all service activities are carried out safely, efficiently, and within the committed timelines.
Handle challenging field situations with presence of mind, quick decision-making, and a solution-oriented approach.
Travel extensively across assigned territories and customer locations as required.