Support Engineer

GreyOrange; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

GreyOrange is looking for a Support Engineer in Gurugram to provide technical support for enterprise software applications and warehouse automation systems. The ideal candidate should have 1-3 years of experience in application support, strong SQL knowledge, and familiarity with Linux/Unix environments.

The role involves monitoring performance, troubleshooting issues, and collaborating with teams to ensure high system availability. If you have strong analytical skills and a bachelor's degree in a related field, we invite you to apply.

Qualifications

• 1-3 years of experience in Application/Product/Technical Support.
• Strong knowledge of SQL and database troubleshooting.
• Experience with Linux/Unix environments and shell commands.
• Understanding of REST APIs, JSON, and web technologies.
• Experience with log analysis and monitoring tools.

Responsibilities

• Monitor application and system performance.
• Troubleshoot production incidents and perform root cause analysis.
• Analyse application, server, and database logs.
• Support customers by resolving technical queries.
• Collaborate with teams for issue resolution.

Skills

SQL and database troubleshooting

Linux/Unix environments

REST APIs and JSON

Log analysis and monitoring tools

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

ServiceNow

Zendesk

Job description

We are looking for a Support Engineer to join our team and provide technical support for enterprise software applications, warehouse automation systems, and customer-facing platforms. The ideal candidate will troubleshoot production issues, analyse logs, collaborate with engineering teams, and ensure high system availability for customers.

Responsibilities:

• Monitor application and system performance to identify and resolve issues proactively.
• Troubleshoot production incidents and perform root cause analysis.
• Analyse application, server, and database logs to diagnose problems.
• Support customers by resolving technical queries within defined SLAs.
• Collaborate with Product, Engineering, and Operations teams for issue resolution.
• Track incidents and service requests through ticketing systems.
• Create and maintain support documentation, SOPs, and knowledge base articles.
• Participate in on-call support and incident management activities.

Requirements:

• 1-3 years of experience in Application/Product/Technical Support.
• Strong knowledge of SQL and database troubleshooting.
• Experience with Linux/Unix environments and shell commands.
• Understanding of REST APIs, JSON, and web technologies.
• Experience with log analysis and monitoring tools.
• Familiarity with ticketing tools such as Jira, ServiceNow, or Zendesk.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Skills:

• Experience supporting SaaS, cloud-based, or enterprise applications.
• Knowledge of microservices architecture and distributed systems.
• Exposure to AWS, Azure, or GCP.
• Experience in warehouse automation, supply chain, or robotics domains is a plus.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience: 1-3 years.