Application Support Engineer

Harjai Technologies

Mumbai

On-site

INR 450,000 - 650,000

Full time

45 hours ago

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Job summary

Harjai Technologies is seeking an Application Support Engineer to provide L1/L2 support for business-critical systems from Mumbai onsite. The role focuses on high availability, issue diagnosis, and collaboration with development teams to ensure seamless operations.

The ideal candidate has experience with Windows and Linux, MS SQL Server, Oracle Database, and Apache Tomcat, with strong troubleshooting skills and familiarity with ticketing tools. This is a full-time, onsite position.

Qualifications

Experience with Windows and Linux operating systems.
Proficiency in MS SQL Server and Oracle Database.
Expertise with Apache Tomcat server.
Strong understanding of networking concepts.
Proven troubleshooting abilities.
Familiarity with ticketing tools.
IT Graduate required.

Responsibilities

Provide L1/L2 application support for business-critical systems.
Monitor application performance and ensure high availability and reliability.
Diagnose, troubleshoot, and resolve technical issues within defined SLAs.
Work closely with development teams for bug fixes, enhancements, and deployments.
Perform root cause analysis (RCA) for recurring issues and suggest preventive measures.
Manage and monitor application logs, server health, and database performance.
Handle incident management, problem management, and change requests.
Coordinate with internal teams and vendors for issue resolution and escalations.
Support application deployments, patches, and upgrades. Maintain proper documentation of issues, solutions, and processes.

Skills

Windows OS

Linux OS

Networking concepts

Troubleshooting

Ticketing tools

Education

IT Graduate

Tools

MS SQL Server

Oracle Database

Apache Tomcat

Job description

About The Company

This global IT staffing and solutions provider has three decades of experience, operating since 1995. They help enterprises design, build, and scale IT projects through GCC setup, end-to-end IT solutions, and Interview-as-a-Service. Serving over 200 clients across various industries, the company has approximately 1,500 employees and offices in Tampa, Dubai, and Mumbai.

About The Company

About The Role

We are seeking a dedicated Application Support Engineer to provide essential L1/L2 support for business-critical systems. This role is crucial for ensuring the high availability and reliability of applications, diagnosing technical issues, and collaborating with development teams to maintain seamless operations.

Key Responsibilities

Provide L1/L2 application support for business-critical systems
Monitor application performance and ensure high availability and reliability
Diagnose, troubleshoot, and resolve technical issues within defined SLAs
Work closely with development teams for bug fixes, enhancements, and deployments
Perform root cause analysis (RCA) for recurring issues and suggest preventive measures
Manage and monitor application logs, server health, and database performance
Handle incident management, problem management, and change requests
Coordinate with internal teams and vendors for issue resolution and escalations
Support application deployments, patches, and upgradesMaintain proper documentation of issues, solutions, and processes

Requirements