Support Associate

Greathr Solutions; Chennai District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Rotational shifts (day/night)

5 days per week

Job summary

Greathr Solutions in Chennai, India, is seeking a voice-based customer service professional to handle B2B inquiries. You will provide timely, accurate support while adhering to SLAs and maintaining professionalism.

The role requires excellent English, strong email communication, time management, and the ability to work independently across Windows environments. Domestic or international voice process experience of 6 months to 3 years is preferred.

Qualifications

• Excellent English required.
• Active email communication skills mandatory.
• Manage time effectively and work independently.
• Windows operating systems proficiency required.
• 6 months to 3 years domestic or international voice process experience.

Responsibilities

• Business-to-Business customers handled via voice calls.
• Provide timely, accurate, and professional support while meeting SLAs.
• Engage in proactive problem-solving and high-quality customer service.

Skills

Excellent English

Email communication

Customer service

Time management

Independence

Windows OS

Voice process experience

Job description

Business-to-Business customers through Voice. Timely, accurate, and professional support while maintaining service-level agreements (SLAs). Interaction with proactive problem-solving and excellent customer service.

Required Candidate profile

• Excellent English
• active email communication skills.
• customers, manage time effectively, and work independently.
• Windows operating systems.
• 6 months –3 years domestic or international voice process

Perks and benefits

• Rotational shifts day and night
• 5 days, 2 days of