Customer Support Associate International Voice Process

TP; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Health insurance

Night shift allowance

Performance incentives

Career growth opportunities

Competitive salary package

Job summary

Teleperformance in Hyderabad, India, seeks dynamic Customer Support Associates for its International Voice Process. You will handle inbound and outbound calls, resolve queries, and ensure high customer satisfaction while maintaining quality and productivity standards.

The role requires excellent English communication, problem-solving skills, and the ability to work in rotational shifts, including night shifts. Training is provided, and growth opportunities exist within a global BPO environment.

Qualifications

• Graduate/Undergraduate (depending on company requirements).
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Ability to work in rotational shifts, including night shifts.
• Customer-centric attitude with strong interpersonal skills.

Responsibilities

• Handle inbound and outbound calls from international customers professionally.
• Resolve customer queries, complaints, and service requests efficiently.
• Provide accurate information regarding products, services, and company policies.
• Maintain excellent customer service standards and call quality.
• Document customer interactions and update records in CRM systems.
• Meet individual and team performance metrics such as AHT, CSAT, Quality, and Productivity.
• Escalate complex issues to the appropriate department when required.
• Follow company guidelines, compliance standards, and process protocols.
• Maintain confidentiality of customer information.

Skills

Verbal and written English

Typing skills

Problem solving

Customer service

Rotational shifts

CRM familiarity

Education

Graduate or Undergraduate

Tools

CRM software

Customer service software

Job description

Job Summary

We are seeking dynamic and customer-focused Customer Support Associates (CSA) for our International Voice Process. The role involves handling inbound and outbound customer calls, addressing customer queries, providing resolutions, and ensuring a high level of customer satisfaction while maintaining quality and productivity standards.

Key Responsibilities

• Handle inbound and outbound calls from international customers professionally.
• Resolve customer queries, complaints, and service requests efficiently.
• Provide accurate information regarding products, services, and company policies.
• Maintain excellent customer service standards and call quality.
• Document customer interactions and update records in CRM systems.
• Meet individual and team performance metrics such as AHT, CSAT, Quality, and Productivity.
• Escalate complex issues to the appropriate department when required.
• Follow company guidelines, compliance standards, and process protocols.
• Maintain confidentiality of customer information.

Required Qualifications

• Graduate/Undergraduate (depending on company requirements).
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Ability to work in rotational shifts, including night shifts.
• Customer-centric attitude with strong interpersonal skills.

Preferred Skills

• Experience in International BPO Voice Process is an advantage.
• Ability to handle customer concerns with empathy and professionalism.
• Good multitasking and time-management skills.
• Familiarity with CRM tools and customer service software.

Key Competencies

• Communication Skills
• Customer Service Orientation
• Active Listening
• Problem Solving
• Adaptability
• Teamwork
• Attention to Detail

Salary & Benefits

• Competitive salary package
• Performance incentives
• Night shift allowance (if applicable)
• Health insurance and other employee benefits
• Career growth opportunities

Shift: Rotational / 24x7 Support Environment

Contact HR: Yamanur 9449900627

[e-mail]