Subject Matter Expert

TP; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

TP in Gurugram, Haryana is seeking a training specialist to develop and implement employee training programs, guide on subject matter queries, and collaborate with cross-functional teams to improve processes.

The role involves conducting workshops, creating training content, and evaluating program effectiveness to drive knowledge enhancement and performance.

Qualifications

• Strong understanding of BPO/Call Centre operations and processes.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Leadership and teamwork capabilities.
• Experience in developing and implementing training programs.

Responsibilities

• Develop and implement effective training programs for employees to enhance their skills and knowledge.
• Provide expert guidance and support on subject matter-related queries and issues.
• Collaborate with cross-functional teams to identify areas of improvement and develop solutions.
• Conduct workshops and seminars to share expertise and best practices.
• Create engaging content and materials to support training initiatives.
• Evaluate the effectiveness of training programs and recommend improvements.

Skills

BPO knowledge

Communication

Analytical

Leadership

Training development

Teamwork

Priority management

Job description

Roles and Responsibility

• Develop and implement effective training programs for employees to enhance their skills and knowledge.
• Provide expert guidance and support on various subject matter-related queries and issues.
• Collaborate with cross-functional teams to identify areas of improvement and develop solutions.
• Conduct workshops and seminars to share expertise and best practices.
• Create engaging content and materials to support training initiatives.
• Evaluate the effectiveness of training programs and recommend improvements.

Job Requirements

• Strong understanding of BPO/Call Centre operations and processes.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Strong analytical and problem-solving skills.
• Experience in developing and implementing training programs.
• Strong leadership and teamwork skills.