Student Support Officer

Gecko ProgrammesLtd; India; Remote; INR 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary package

Career development and growth机会

Supportive and collaborative working环境

Ongoing training and professional开发

Job summary

Gecko ProgrammesLtd is seeking a highly organized Student Support Officer to manage enrollment and onboarding for apprenticeships and funded programmes. The role focuses on handling learner documentation, compliance, and records with meticulous attention to detail.

You will support Tutors and liaise with learners, employers, and internal teams, ensuring timely processing of applications and accurate paperwork across the enrollment journey from application to onboarding.

Qualifications

• Previous experience in administration, student support, tutor support, learner services, admissions, or enrollment processes.
• The Student Support person should work closely with the Tutors and assist with day-to-day Tutor requirements.
• Experience working with apprenticeships, funded training programmes, education, or training providers is highly desirable.
• Strong proficiency in Microsoft Excel and Microsoft Office applications.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Strong organizational and time-management skills.
• Ability to handle confidential information professionally.
• Comfortable managing multiple tasks and meeting deadlines.

Responsibilities

• Manage learner enrollment and onboarding processes for apprenticeships and funded courses.
• Collect, verify, and maintain learner documentation in line with compliance requirements.
• Process applications, registrations, and funding-related paperwork accurately and within deadlines.
• Maintain learner records and databases, ensuring all information is up to date.
• Track enrollment progress and follow up with learners for missing documentation.
• Prepare reports and update spreadsheets using Microsoft Excel.
• Liaise with learners, employers, and internal teams via email, phone, and online platforms.
• Support audits and compliance checks by ensuring documentation is complete and accurate.
• Assist with general administrative duties and process improvements.

Skills

Administrative skills

Attention to detail

Written communication

Verbal communication

Organizational skills

Time-management

Multitasking

SharePoint

Excel

CRM systems

Tools

Excel

SharePoint

CRM systems

Job description

Job description:

Location: Remote
Job Type: Full-Time
Salary: Competitive (Based on Experience)
Monday to Saturday, 9:00 a.m. to 6:00 p.m. (UK time Full time)

About the Role

We are looking for a highly organized and detail-oriented Student Support Officer to support the administration and enrollment processes for apprenticeships and other funded training programmes. The ideal candidate will have strong administrative skills,Student Support candidate will be considered for a role focused purely on supporting Tutors, excellent attention to detail, and the ability to manage learner documentation and compliance requirements efficiently.This role is well-suited to someone who enjoys working with paperwork, maintaining accurate records, communicating with learners, and ensuring a smooth enrollment journey from application to onboarding.

Key Responsibilities

• Manage learner enrollment and onboarding processes for apprenticeships and funded courses.
• Collect, verify, and maintain learner documentation in line with compliance requirements.
• Process applications, registrations, and funding-related paperwork accurately and within deadlines.
• Maintain learner records and databases, ensuring all information is up to date.
• Track enrollment progress and follow up with learners for missing documentation.
• Prepare reports and update spreadsheets using Microsoft Excel.
• Liaise with learners, employers, and internal teams via email, phone, and online platforms.
• Support audits and compliance checks by ensuring documentation is complete and accurate.
• Assist with general administrative duties and process improvements.

Requirements

• Previous experience in administration, student support, Tutor support, learner services, admissions, or enrollment processes
• The Student Support person should work closely with the Tutors and assist with day-to-day Tutor requirements
• The role will include monitoring and updating Tutor-related information in SharePoint. Experience working with apprenticeships, funded training programmes, education, or training providers is highly desirable.
• Strong proficiency in Microsoft Excel and Microsoft Office applications.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Strong organizational and time-management skills.
• Ability to handle confidential information professionally.
• Comfortable managing multiple tasks and meeting deadlines.

Preferred Skills

• Knowledge of apprenticeship enrollment procedures and funding documentation.
• Experience using CRM or learner management systems.
• Understanding of compliance requirements within the education and training sector.

What We Offer

• Competitive salary package.
• Career development and growth opportunities.
• Supportive and collaborative working environment.
• Ongoing training and professional development.

Work Location: Remote

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: Remote