Student Support Executive

NEXT IAS PVT LTD; Delhi; On-site; INR 279,000 - 335,000; Full time

Job summary

NEXT IAS PVT LTD in Delhi invites applications for a Student Support Executive to address student queries and provide timely support for technical, academic, and operational concerns across online and offline courses.

The role requires graduate candidates with 4 years in education or Edtech, strong communication and coordination skills, and proficiency in MS Excel and email handling. Pay ranges ₹25,000–₹30,000 per month; on-site work location.

Qualifications

• Graduate with 4 years of relevant experience in education or Edtech.
• Strong communication and organizational skills.
• Proficiency in MS Excel and email handling.

Responsibilities

• Handle student queries through various channels (support email IDs, phone, WhatsApp, Telegram, and in-person).
• Resolve issues related to course access, login credentials, batch/mode shifts, transfers, refunds, updates, and centre changes.
• Coordinate with internal teams and centres to resolve student concerns and obtain approvals.
• Maintain student request records and approval documents in soft and hard copies.
• Send login credentials and group links to newly enrolled students daily.
• Assist students visiting the centre and issue permission cards as per procedure.
• Complete priority tasks assigned by the Reporting Manager and higher authorities.

Skills

Communication skills

MS Excel

Email handling

Coordination

Record maintenance

Multitasking

Education

Graduate with 4+ years in education/Edtech

Job description

JOB DESCRIPTION

Position Title:- Student Support Executive

Job Purpose

To address student queries and provide timely support for technical, academic, and operational concerns related to online and offline courses.

Key Responsibilities

• Handle student queries through Support and Online Support email IDs, phone calls, WhatsApp, Telegram, and in-person interactions.
• Resolve issues related to course access, login credentials, batch/mode shifts, batch/course/session transfers, refunds, contact detail updates, and centre changes.
• Coordinate with internal teams and centres to resolve student concerns and obtain necessary management approvals.
• Maintain student request records and approval documents in soft and hard copies.
• Send login credentials and group links to newly enrolled students daily.
• Assist students visiting the centre and issue permission cards as per the prescribed process.
• Complete priority tasks assigned by the Reporting Manager and higher authorities.

Required Skills

• Good communication and student-handling skills.
• Basic technical knowledge and proficiency in MS Excel and email handling.
• Strong coordination, follow-up, and record-maintenance skills.
• Ability to manage multiple tasks efficiently.

Education & Experience

• Graduate with having 4yrs of relevant experience in education or Edtech sector.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person