Student Support Officer-Work From Home- Full Time

Linguistic school of PTE & NAATI; India; Remote; INR 89,000 - 134,000; Full time

Benefits offered by this job

Remote work

Company email

CRM access

Booking system access

All calls recorded for training

Job summary

Linguistic school of PTE & NAATI is hiring for a remote front-desk role. You will handle inbound calls, manage bookings from enquiry to certificate, and convert leads from outreach efforts.

The position requires waking at 4:00am IST and working 8 hours daily, Monday through Saturday, from home. You will maintain records in the CRM and ensure timely invoicing and payment follow-ups.

Qualifications

• Clear spoken English, easily understood by callers.
• Able to work 4:00am–12:00pm IST long-term.
• Accurate with names, dates, payments, certificates.

Responsibilities

• Answer every inbound call from individuals and companies about courses, pricing, venue directions, logins, quizzes and certificates.
• Manage bookings including reschedules, cancellations, rebookings and refresher courses.
• Run the daily class check around midday to verify registrations, payments and schedules.
• Convert leads passed by the outreach officer by quoting from the price matrix, booking and invoicing.
• Chase outstanding payments, quizzes, identifiers, declarations and expiring certificates.
• Keep records current in the booking system and CRM.

Skills

Clear English

Early morning shift

Attention to detail

Rule-based approach

Own equipment

Tools

CRM software

Spreadsheets

Job description

About the role-Full Time- No student

We are a first aid training provider. This role is helping students book a course, complete online pre-learning, attend a practical session and receive a nationally recognised certificate. You are the person who makes sure that happens without anything falling through.

This is the senior of our two front-desk seats. You take every inbound call, you own the booking from enquiry to certificate, and you convert the business leads our outreach officer passes to you. You report to the admin manager.

You do not cold call. A separate seat does that. Your work is with people who have already chosen us or have already asked us a question.

Hours

This role starts at 4:00am IST, Monday to Friday. Please read that twice before applying. It is the single hardest part of the job and the reason some people leave in the first month.

Days

Monday to Saturday

Hours

4:00am – 12:00pm IST, 8 hours a day

Location

Remote, working from home

Indian time is fixed.

What you’ll do

Answer every inbound call. Individuals and companies. Course information, pricing, venue directions, logins, quizzes, certificates, payment. Students running late, a trainer running late, someone at the wrong venue.

Manage bookings. Reschedules, cancellations, rebookings and refresher courses, for individuals and for corporate groups.

Run the daily class check. Each day around midday you check tomorrow's classes — who is registered, who has paid — and act on what you find. There is a written rule for when a class runs and when it moves. You follow it.

Convert leads. Our outreach officer passes you businesses that want a quote. You contact them within one business day, quote from the published price matrix, book them and invoice them.

Chase what is outstanding. Payments, online quizzes, student identifiers, declarations, unpaid invoices, expiring certificates. Most people need two or three reminders. This is the part of the job that pays for itself.

Keep the records straight. Our booking system and CRM both stay current. A call that is not logged did not happen.

What we are looking for

Essential

• Clear spoken English, easily understood by an Australian caller. Accent is fine; clarity is not optional.
• Genuinely able to work 4:00am to 12:00pm IST, long term.
• Accurate with detail — names, dates, payments, certificate numbers.
• Will follow a written rule when a customer pushes back, and elevate instead of improvising.
• Comfortable saying "let me check that and call you back within the hour" rather than guessing.
• Own computer, reliable internet and a quiet place to take calls.

Helpful, not required

• Previous inbound customer service, reception or booking work
• Experience with a CRM and with spreadsheets
• Experience in education, training or healthcare administration

What we are not looking for

Someone waiting for the phone to ring. Between calls there is chasing to do, records to update and quotes to follow up, and nobody will be standing over you at 10am IST to make sure it happens.

What we offer

• Type: Full-time, remote
• Equipment: You must have your Laptop or computer with Good Wifi connection.
• Provided: Company email, calling software, CRM access, booking system access
• All calls are recorded, for training and for quality.
• Pay: ₹8,000.00 - ₹12,000.00 per month
• Work Location: Remote