Admission Support officer

Asia Pacific Group; Mohali; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Health Insurance (Employee only)

15 Paid leaves in a year

Australian/Indian Holidays

Quarterly Party

Festival celebrations

Performance bonus (after probation)

Job summary

Asia Pacific Group in Mohali is seeking an Admission Support Officer to review applications, communicate with prospective students, and maintain student records. The role focuses on ensuring completeness, timely processing, and excellent customer service throughout the admissions journey.

The position requires a Bachelor’s degree (Master’s preferred) with 1–3 years in admissions or related roles. It is a 24-month contract, working from office with shift 5:00am–1:30pm, in Sahibzada Ajit Singh

Qualifications

• Bachelor’s degree in any field (Master’s preferred).
• 1–3 years of admissions, filing, or similar role in education sector.
• Strong verbal and written English communication.
• Ability to build rapport with students.
• Proficient with MS Office, Outlook, CRM tools, and digital communication.

Responsibilities

• Review and verify applications for accuracy and completeness and notify applicants about status.
• Answer inquiries from prospective students via phone and email, guiding them through requirements and deadlines.
• Maintain and update student databases, track enrollment progress, and generate reports.

Skills

Communication

Interpersonal skills

Problem-solving

MS Office

Outlook

CRM tools

Digital communication

Education

Bachelor's degree

Master’s preferred

Tools

MS Office

Outlook

CRM tools

Digital platforms

Job description

Tittle: Admission Support officer

Job description:

Key Responsibilities

• Application Processing:Review and verify incoming applications to ensure accuracy and completeness. Process applications and ensure all necessary documents (as per the checklist) are submitted within the designated timeframe. Notify applicants promptly regarding the status of their application.
• Communication with Prospective Students:Address inquiries from prospective students through phone and email regarding the application process, requirements, and deadlines. Provide guidance on admission requirements, financial documents, and available programs. Deliver excellent customer service by responding to questions, offering support, and guiding applicants throughout the admissions journey.
• Data Management:Maintain and update student databases, track enrollment progress, and generate reports as necessary.

Required Qualifications & Skills

• Education: Bachelor’s degree in any field (Master’s preferred).
• Experience: 1-3 years of experience in admissions, filing, or a similar role within the education sector.
• Communication Skills: Strong verbal and written communication skills in English (additional languages are a plus).
• Interpersonal Skills: Ability to build rapport and establish strong relationships with students.
• Tech-Savvy: Proficient in MS Office, Outlook, CRM tools, and digital communication platforms.
• Problem-Solving: Able to address student concerns effectively and provide solutions as needed.

This position offers a fantastic opportunity to be part of an essential team that supports prospective students and ensures a smooth admissions process for all.

Contract length: 24 months

Shift Time:- 5:00am-1:30 pm from Monday to Saturday

Work from Office

Address: Plot no - 48, Sector 82, JLPL Industrial Area, Sahibzada Ajit Singh Nagar, Punjab 140308.

Benefits

• Alternate Saturdays will be an off
• Best Infrastructure
• Health Insurance (Employee only)
• 15 Paid leaves in a year
• Australian/Indian Holidays
• Quarterly Party
• Festival celebrations
• Performance bonus (after completion of probation period)
• Health insurance