Student Care Associate

Drishti IAS; Dadri; On-site; INR 167,000 - 335,000; Full time

Job summary

Drishti IAS is seeking a proactive and student-focused Student Care Executive to join the team in India. The role focuses on assisting students with queries, providing timely support, and ensuring a smooth learning journey.

The candidate will coordinate with internal teams, maintain records, and contribute to student engagement and retention. Excellent Hindi and English communication is required, with 1–3 years in relevant roles.

Qualifications

• Graduate in any discipline; postgraduate qualification will be an added advantage.
• 1–3 years of experience in Student Support or related roles.
• Excellent verbal and written communication skills in Hindi and English.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Handle student queries through calls, emails, WhatsApp, and other channels professionally and timely.
• Provide accurate information related to courses, schedules, study materials, tests, and student services.
• Resolve concerns and complaints while ensuring high student satisfaction.
• Coordinate with academic, operations, technical and other internal teams to resolve student-related issues.
• Maintain accurate records of student interactions, requests, and resolutions.
• Follow up with students to ensure concerns are resolved effectively.
• Collect and analyze feedback and share recurring concerns with concerned teams.
• Assist students with onboarding, course processes, and other administrative requirements.
• Identify recurring issues and elevate them to the appropriate authority.
• Support student engagement and retention initiatives.

Job description

About The Role

We are looking for a proactive and student-focused Student Care Executive to join our team. The candidate will be responsible for assisting students with their queries, providing timely support, coordinating with internal teams, and ensuring a smooth and positive student experience throughout their learning journey.

Key Responsibilities

• Handle student queries through calls, emails, WhatsApp, and other communication channels in a professional and timely manner.
• Provide accurate information and assistance related to courses, classes, schedules, study materials, tests, and other student services.
• Resolve student concerns and complaints while ensuring a high level of student satisfaction.
• Coordinate with academic, operations, technical, and other internal teams to resolve student-related issues.
• Maintain accurate records of student interactions, requests, feedback, and resolutions.
• Follow up with students to ensure their concerns have been resolved effectively.
• Collect and analyze student feedback and share recurring concerns with the concerned teams.
• Assist students with onboarding, course-related processes, and other administrative requirements.
• Identify critical or recurring student issues and elevate them to the appropriate authority when required.
• Support student engagement and retention initiatives.
• Maintain professional communication and ensure adherence to company policies and service standards.

Required Skills & Qualifications

• Graduate in any discipline; postgraduate qualification will be an added advantage.
• 1–3 years of experience in Student Support, Student Counselling, Customer Support, Client Servicing, or a similar role.
• Excellent verbal and written communication skills in Hindi and English.
• Strong interpersonal and problem-solving abilities.
• Patient, empathetic, and student-oriented approach.
• Good coordination and follow-up skills.
• Comfortable handling multiple queries and tasks simultaneously.
• Basic knowledge of MS Office/Google Workspace and CRM or ticketing systems.
• Ability to work in a fast-paced education/EdTech environment.

Preferred Candidate Profile

• Prior experience in an EdTech, education, coaching institute, or student support environment will be preferred.
• Candidates with strong communication and customer-handling skills are encouraged to apply.
• A positive attitude with a strong focus on student experience and issue resolution.

Key Competencies

Student Handling | Communication | Problem Solving | Empathy | Coordination | Follow-up | Customer Service | Conflict Resolution | Time Management | Teamwork