Client Relationship Manager

SAT n paper; India; Remote; INR 600,000 - 660,000; Full time

Job summary

SAT n paper is an 8-year-old company delivering online tutoring for standardized tests to students in India and abroad. We are seeking a dynamic Student Success Officer to monitor performance, coordinate with parents and tutors, and implement interventions that drive high achievement.

The role requires 6–10 years in client relationship management, strong communication, and remote work experience. Prior leadership in education is a plus; study abroad knowledge is beneficial.

Qualifications

• 6–10 years of experience in client relationship management.
• Leadership or managerial experience in education is a plus.
• Strong communication skills, both verbal and written.
• Experience in remote work environments.
• Familiarity with study abroad industry is a plus.

Responsibilities

• Track and monitor student performance, focusing on score improvement.
• Lead and manage Parent Review Meetings to plan intervention strategies.
• Tailor students' preparation plans based on individual needs and progress.
• Guide a team of 3–5 managers coordinating students’ preparation strategies.
• Serve as the primary contact for students and parents with frontline support.
• Foster relationships among students, parents, and the management team.

Skills

Client relationship mgmt

Leadership

Communication

Remote work

Team mentoring

Tools

Google Sheets

CRM tools

WhatsApp

Email

Job description

SAT n paper is an 8-year company providing online tutoring for standardized tests to students in India and abroad. The current team size is 400+ retainers. We are looking for Student Success Officer.

About the role of Student Success Officer

We seek a dynamic and motivated Student Success Officer to join our team! This role is critical in ensuring student success by monitoring and improving students' performance and scores within assigned cohorts. You will work closely with students, parents, and a team of assistant managers and tutors to create impactful interventions that lead to high student achievement.

Key Responsibilities:

• Track and monitor student performance, with a strong emphasis on enhancing score improvement and ensuring measurable progress.
• Lead and manage Parent Review Meetings to plan intervention strategies.
• Responsible for tailoring students' preparation plans based on individual needs and progress, while coordinating effectively with tutors and senior management to ensure optimal outcomes.
• Manage and guide a team of 3-5 managers coordinating students’ preparation strategies.
• Serve as the primary contact for students and parents, providing an exceptional frontline support service.
• Foster positive relationships between students, parents, and the management team, while aligning and strategizing the student's prep.

Key Skills and Competencies:

• Proactive and driven individual with strong enthusiasm, high energy, and a deep passion for fostering educational success and building client relationships- Strong administrative, organizational, and planning skills to ensure smooth operations.
• Excellent verbal and written communication skills, with the ability to interact effectively with staff, students, and parents.
• Experience in managing and mentoring students and internal teams.
• Hands-on knowledge of Google Sheets, WhatsApp, email, and CRM tools.
• Ability to work independently while taking direction from senior management to foster a conducive learning environment.

Ideal Candidate

• Experience: 6 to 10 years of experience in client relationship management.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage and build rapport with diverse clients effectively.
• Remote Work Experience: Experience in remote working environments is preferred, demonstrating the ability to thrive in a virtual setting.
• Study Abroad Knowledge: Familiarity with the study abroad industry is a plus, though not mandatory.
• This is a full-time, work-from-home role.
• Preference will be given to candidates with prior leadership or managerial roles in the education industry.
• Remuneration: 6 LPA (CTC) based on the shortlisting criteria