Associate Program Manager

Futurense Technologies; Bengaluru; Remote; INR 400,000 - 640,000; Full time

Job summary

Futurense Technologies is seeking an Associate Program Manager to support cohort-based programs and enhance learner experience in a remote capacity. You will handle learner queries, track progress, and assist day-to-day program operations to ensure smooth delivery.

You will coordinate sessions, manage attendance and assessments, and collaborate with Program Managers, TAs, and internal teams to keep learners informed and engaged throughout the program lifecycle.

Qualifications

• 0-2 years of experience in operations / support / program coordination.
• Strong communication skills (calls + written).
• Basic knowledge of Excel / Google Sheets.
• Ability to manage multiple tasks and follow processes.
• Detail-oriented and organized.

Responsibilities

• Provide learner support via calls, messages and emails.
• Track learner progress and attendance.
• Maintain trackers in Excel/Google Sheets.
• Coordinate sessions, schedules and communications.
• Escalate issues to Program Manager when needed.
• Handle ticketing and query management.
• Collaborate with TAs and internal teams for smooth delivery.
• Identify at-risk learners and support remediation.
• Ensure timely responses and updates on deadlines.
• Report on learner data and program performance.

Skills

Strong communication

Excel / Google Sheets

Task management

Detail-oriented

Tools

Ticketing tools

LMS platforms

Job description

Associate Program Manager- Learner Experience & Operations

Company: Futurense Technologies

Location: Remote

We are looking for a Program Manager to support the execution of cohort-based programs and ensure a smooth learner experience. This role involves handling learner queries, tracking progress, and supporting day-to-day program operations.

Key Responsibilities

1. Learner Support & Communication
2. Act as a point of contact for learners for queries and support
3. Handle calls, messages, and follow-ups to ensure engagement
4. Assist in resolving basic issues and queries within defined timelines
5. Ticketing & Query Management
6. Manage learner queries via ticketing tools
7. Ensure timely responses and resolution
8. Escalate complex issues to the Program Manager when required
9. Cohort Operations Support
10. Support in day-to-day program execution
11. Help coordinate sessions, schedules, and communication
12. Ensure learners are informed about upcoming activities and deadlines
13. Data Tracking & Reporting
14. Maintain trackers using Excel / Google Sheets
15. Update data on:
16. Attendance
17. Assessments
18. Learner progress
19. Support in identifying at-risk learners
20. Coordination
21. Work closely with Program Managers, TAs, and internal teams
22. Assist in ensuring smooth program delivery and learner experience

Requirements

• 0-2 years of experience in operations / support / program coordination
• Strong communication skills (calls + written)
• Basic knowledge of Excel / Google Sheets
• Ability to manage multiple tasks and follow processes
• Detail-oriented and organized

Good to Have

• Experience in edtech / learner support roles
• Familiarity with ticketing tools or LMS platforms

Who Would Be a Good Fit

• Someone who is proactive and responsive
• Comfortable interacting with learners regularly
• Willing to learn and grow in program/operations roles

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.