Student Success Associate

Physicswallah; Aligarh; On-site; INR 300,000 - 460,000; Full time

Job summary

Physics Wallah Pvt. Ltd. in Aligarh is seeking a Student Success Associate to support students at the help desk, resolve queries promptly, and ensure a smooth, positive experience.

The role requires strong communication skills in English and Hindi, a student-first approach, and the ability to maintain accurate records following established SOPs. You will coordinate with academic and operations teams, contribute to service improvements, and document interactions using MS Office and Google Sheets.

Qualifications

• Excellent verbal and written communication in English and Hindi.
• Strong problem-solving and query-resolution abilities.
• Good interpersonal skills and a student-first, service-oriented approach.

Responsibilities

• Student Support: Assist students visiting the support desk and address their queries, concerns, and issues professionally.
• Query Resolution: Resolve student queries through in-person interactions and phone calls promptly and accurately.
• Communication: Communicate effectively with students, faculty, and internal teams in English and Hindi.
• SOP Compliance: Follow established processes and guidelines to ensure quality and consistency in student support.
• Documentation: Maintain accurate records of student interactions, queries, and resolutions.
• Student Experience: Ensure a positive student experience by providing timely assistance and appropriate guidance.
• Feedback Management: Collect student feedback and share it with relevant teams for service improvement.
• Team Collaboration: Coordinate with academic and operations teams to resolve student concerns.
• Quality Improvement: Identify recurring issues and suggest improvements in support processes.
• Additional Responsibilities: Assist with other student support and operational activities as required.

Skills

English & Hindi communication

Problem-solving

Interpersonal skills

Education

Graduate in any discipline

Tools

MS Office

Google Sheets

Email

Job description

Location: Vidyapeeth - Aligarh

Job Summary:

The Student Success Associate will be responsible for providing effective support to students, resolving their queries, and ensuring a smooth and positive student experience. The role requires strong communication skills, problem-solving abilities, and a student-centric approach while following established SOPs and maintaining accurate records.

Key Responsibilities:

1. Student Support: Assist students visiting the support desk and address their queries, concerns, and issues professionally.
2. Query Resolution: Resolve student queries through in-person interactions and phone calls promptly and accurately.
3. Communication: Communicate effectively with students, faculty, and internal teams in English and Hindi.
4. SOP Compliance: Follow established processes and guidelines to ensure quality and consistency in student support.
5. Documentation: Maintain accurate records of student interactions, queries, and resolutions.
6. Student Experience: Ensure a positive student experience by providing timely assistance and appropriate guidance.
7. Feedback Management: Collect student feedback and share it with relevant teams for service improvement.
8. Team Collaboration: Coordinate with academic and operations teams to resolve student concerns.
9. Quality Improvement: Identify recurring issues and suggest improvements in support processes.
10. Additional Responsibilities: Assist with other student support and operational activities as required.

Requirements:

• Graduate in any discipline.
• 2-4 years of experience in student support, customer service, front desk operations, or a similar role.
• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal skills with a student-first and service-oriented approach.
• Good problem-solving and query-resolution abilities.
• Basic knowledge of MS Office, Google Sheets, and email communication.
• Ability to maintain accurate records and follow standard operating procedures.
• Patience, empathy, and a professional attitude while handling student concerns.
• Prior experience in an EdTech company, school, college, or coaching institute will be an added advantage.