Associate, Candidate Governance

Satya Saluja Literacy Foundation; Gurugram District; On-site; INR 350,000 - 510,000; Full time

Job summary

Satya Saluja Literacy Foundation is seeking an Associate - Student Relations to oversee student experience through proactive communication and efficient operations. You will address grievances via the Virohan App, gather documents for compliance, and work with internal teams to enhance processes.

The role emphasizes ownership, leadership, and continuous improvement, with 0–3 years of relevant experience and strong communication and analytical skills.

Qualifications

• 0-3 years in operations or customer service.
• Strong verbal and written communication.
• High emotional intelligence and empathy.
• Excellent critical thinking and problem solving ability.
• Strong stakeholder management and teamwork.
• Proficient in Google Sheets and Excel.
• Leadership and team management skills.
• Open-minded and proactive in feedback and new ideas.
• Detail-oriented with multitasking in a fast-paced environment.

Responsibilities

• Manage student experience through effective calling and communication.
• Handle student grievances raised via the Virohan App, ensuring timely and satisfactory resolution.
• Collect relevant student documents for compliance purposes.
• Analyze student feedback to identify process gaps and recommend improvements.
• Collaborate with internal teams for process enhancement through strong stakeholder management.
• Maintain high standards of operational efficiency at the corporate level.
• Demonstrate accountability and openness to feedback, reflecting it in continuous self-improvement.
• Implement innovative ideas to improve student experience and operations.
• Lead by example with strong team management and leadership capabilities.

Skills

Communication

Emotional intelligence

Stakeholder management

Leadership

Team collaboration

Critical thinking

Problem solving

Detail oriented

Multitasking

Tools

Google Sheets

Microsoft Excel

Job description

Job Summary

As a Student Experience Operations professional, you will be responsible for ensuring a smooth and positive student journey through effective communication, grievance resolution, and operational support. You will work closely with students and internal stakeholders to identify challenges, improve processes, and drive initiatives that enhance student experience. The role also involves maintaining operational efficiency, ensuring compliance, and demonstrating strong ownership, leadership, and a continuous improvement mindset.

Position Details

• Job Title: Associate - Student Relations
• Employment Type: Full Time

Roles and Responsibilities

• Manage student experience through effective calling and communication.
• Handle student grievances raised via the Virohan App, ensuring timely and satisfactory resolution.
• Collect relevant student documents for compliance purposes.
• Analyze student feedback to identify process gaps and recommend improvements.
• Collaborate with internal teams for process enhancement through strong stakeholder management.
• Maintain high standards of operational efficiency at the corporate level.
• Demonstrate accountability and openness to feedback, reflecting it in continuous self-improvement.
• Implement innovative ideas to improve student experience and operations.
• Lead by example with strong team management and leadership capabilities.

An Ideal Candidate Should Have

• 0-3 years of work experience in operations, customer service, or a related field.
• Strong communication skills, both verbal and written.
• High emotional intelligence and empathy in handling student concerns.
• Excellent critical thinking and problem-solving ability.
• Strong stakeholder management and team collaboration.
• Proficiency in Google Sheets and Microsoft Excel.
• Leadership and team management skills.
• Open-minded and proactive in implementing feedback and new ideas.
• Detail-oriented with the ability to multitask in a fast-paced environment.