Student Counsellor cum Tele-caller – LMS Platform

Evvo Technology Solutions Pvt Ltd; Chennai District; On-site; INR 180,000 - 300,000; Full time

Job summary

Evvo Technology Solutions Pvt Ltd in Chennai is seeking a dynamic Student Counsellor cum Tele-caller to engage with prospective students, explain relevant professional courses, and convert enquiries into enrolments. You will connect via phone and WhatsApp, understand educational backgrounds and career goals, provide one-to-one counselling, handle enquiries, and maintain a healthy lead pipeline in the CRM.

The role targets monthly counselling and enrolment goals in a performance-driven

Qualifications

• 2 years of experience in student or admissions counselling.
• Experience with professional, technical, higher-education, or skill-development courses preferred.
• Strong communication and convincing skills.
• Proficiency in English and Tamil.
• Basic knowledge of CRM/lead management tools.

Responsibilities

• Engage with prospective students via phone, WhatsApp, and other channels.
• Understand educational background, interests, career goals, and needs.
• Explain courses, curriculum, duration, fees, and outcomes.
• Provide one-to-one course and career counselling to students and parents.
• Handle enquiries and provide accurate programme information.
• Conduct timely lead follow-ups and maintain an active pipeline.
• Identify qualified prospects and convert leads into enrolments.
• Maintain records in the CRM/lead management system.
• Coordinate with academic and admissions teams for smooth onboarding.
• Achieve monthly counselling and enrolment targets.
• Build trust with students and parents throughout the admission journey.

Skills

Communication

Interpersonal

Counselling

Convincing

Lead follow-up

CRM tools

Tools

CRM tools

Job description

Key Performance Area: Student Enrolment & Lead Conversion

About the Role

We looking for a dynamic, result-oriented Student Counsellor cum Tele-caller to engage with prospective students, understand their career aspirations, explain relevant professional courses, and convert enquiries into successful enrolments.

Key Responsibilities

• Connect with prospective students through phone, WhatsApp, and other communication channels.
• Understand students' educational background, interests, career goals, and learning needs.
• Explain courses, curriculum, duration, fees, learning outcomes, and career relevance clearly.
• Provide one-to-one course and career counselling to students and parents.
• Handle enquiries and provide accurate information about programmes.
• Conduct timely and consistent lead follow-ups and maintain an active lead pipeline.
• Identify qualified prospects and convert leads into course enrolments.
• Maintain accurate records of calls, enquiries, follow-ups, and admissions in the CRM/lead management system.
• Coordinate with academic and admissions teams for smooth student onboarding.
• Achieve assigned monthly counselling and enrolment targets.
• Build positive and trustworthy relationships with students and parents throughout the admission journey.

Required Experience & Skills

• Minimum 2 years of experience in student counselling, educational counselling, admissions counselling, tele-counselling, or education sales.
• Experience in professional, technical, higher-education, or skill-development courses is preferred.
• Strong communication, interpersonal, counselling, and convincing skills.
• Good lead follow-up, relationship management, and conversion skills.
• Target-oriented and comfortable working in a performance-driven environment.
• Proficiency in English and Tamil; additional languages will be an advantage.
• Basic knowledge of CRM/lead management tools is preferred.

Preferred Skills

Student Counselling | Tele-calling | Lead Conversion | Admissions | Career Guidance | Follow-up | Communication | Education Sales | CRM

What We Are Looking For

We are looking for a professional who can go beyond making calls—someone who can understand student aspirations, recommend suitable courses, build trust, and guide prospects through the enrolment journey.