Academic Counselor / Tele Caller

upCarrera; Ernakulam; On-site; INR 180,000 - 300,000; Full time

Job summary

upCarrera Education in Kerala seeks an Academic Counselor / Tele Caller to support student acquisition and admissions operations. You will engage with prospective students, understand their educational goals, and guide them toward suitable programs while maintaining professional outreach.

You will follow up on leads via calls, WhatsApp, email, and other channels; provide information on universities, eligibility, procedures, fees and intakes; and push for timely submissions.

Qualifications

• Strong student counseling and academic advising skills.
• Effective communication with clarity and empathy.
• Experience or training in career counseling and job market trends.
• Background in education, training, or related fields with learner-centric guidance.
• Ability to manage multiple inquiries, maintain organized records, and meet enrollment targets.
• Proficiency with basic computer applications; CRM experience is an advantage.
• Prior experience in academic counseling, tele calling, admissions, or customer-facing roles preferred.
• Diploma or degree in education, psychology, counseling, business, or related discipline is beneficial.

Responsibilities

• Manage and engage prospective student leads through calls, WhatsApp, email, and other communication channels.
• Understand students' academic goals, career aspirations, and course preferences to recommend suitable options.
• Provide accurate information regarding universities, programs, eligibility, admission procedures, fees, and intakes.
• Conduct systematic follow-ups to nurture leads and maximize conversion opportunities. Achieve assigned monthly admission and business development targets.
• Maintain updated and accurate lead, follow-up, and conversion records in the CRM.
• Coordinate effectively with Counselling, Admissions, and Operations teams to ensure a seamless student experience.
• Support students throughout the application, documentation, and payment processes.
• Resolve student queries professionally and ensure timely communication.
• Stay informed about university programs, admission requirements, eligibility criteria, and market developments.
• Prepare and submit regular reports on lead pipeline, follow-ups, conversions, and target performance to the reporting manager.

Skills

Student counseling

Academic advising

Communication skills

CRM familiarity

Education

Bachelor's degree in any discipline

Tools

CRM systems

MS Office / Google Workspace

Job description

Company Description

upCarrera is an education enterprise committed to preparing the workforce of tomorrow with practical, industry-relevant skills. The organization focuses on bridging the gap between education and employability, helping learners build competencies that align with evolving career opportunities. upCarrera collaborates with academic and industry partners to design programs that support learners at various stages of their professional journey. The team values learner-centric guidance, continuous improvement, and measurable outcomes in skill development.

Position Overview

UpCarrera Education is seeking a highly motivated and results-driven Academic Counselor / Tele Caller to support our student acquisition and admissions operations. The role involves engaging with prospective students, understanding their educational objectives, providing relevant guidance, nurturing leads, and driving successful admissions.

Key Responsibilities

• Manage and engage prospective student leads through calls, WhatsApp, email, and other communication channels.
• Understand students' academic goals, career aspirations, and course preferences to recommend suitable options.
• Provide accurate information regarding universities, programs, eligibility, admission procedures, fees, and intakes.
• Conduct systematic follow-ups to nurture leads and maximize conversion opportunities. Achieve assigned monthly admission and business development targets.
• Maintain updated and accurate lead, follow-up, and conversion records in the CRM.
• Coordinate effectively with Counselling, Admissions, and Operations teams to ensure a seamless student experience.
• Support students throughout the application, documentation, and payment processes.
• Resolve student queries professionally and ensure timely communication.
• Stay informed about university programs, admission requirements, eligibility criteria, and market developments.
• Prepare and submit regular reports on lead pipeline, follow-ups, conversions, and target performance to the reporting manager.

Qualifications

• Strong student counseling and academic advising skills, with the ability to guide learners on educational options and pathways.
• Effective communication skills, including clear phone etiquette and the ability to explain programs and processes in an accessible manner.
• Experience or training in career counseling, with an understanding of current job market trends and skill requirements.
• Background or interest in education, training, or related fields, with a learner-centric approach to support and guidance.
• Ability to manage multiple inquiries, maintain organized records, and meet outreach or enrollment targets.
• Proficiency with basic computer applications, CRM or student information systems is an advantage.
• Prior experience in academic counseling, tele calling, admissions, or customer-facing roles is preferred.
• Relevant diploma or degree in education, psychology, counseling, business, or a related discipline is beneficial.

Candidate Profile

• Bachelor's degree in any discipline.
• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation, persuasion, and relationship-management abilities.
• Proven ability to work with targets and manage multiple leads effectively.
• Self-motivated, proactive, and customer-focused approach.
• Good working knowledge of CRM systems, MS Office, and Google Workspace.
• Prior experience in business development, sales, telecalling, student counseling, or the education sector will be an advantage.
• Fresh graduates with strong communication and interpersonal skills are encouraged to apply.