Career Counsellor

Finprov Business Services; Ernakulam; On-site; INR 300,000 - 420,000; Full time

Job summary

Finprov Business Services in Kerala, India, is seeking a Career Counselor to guide prospective students through enrollment, explain courses and admission steps, and ensure a smooth student experience.

You will build relationships, conduct counseling sessions (phone, virtual, in-person), and follow up to complete admissions, while maintaining CRM records and staying current on course offerings.

Qualifications

• Bachelor's degree in any field
• Proven experience as an Admission Counselor or Sales Executive in education
• Excellent communication, negotiation, and interpersonal skills
• Proficiency in MS Office; CRM experience is a plus
• Ability to work in a fast-paced environment and manage multiple tasks
• Strong organizational and time management skills
• Fluency in English and Malayalam

Responsibilities

• Respond to inquiries from prospective students via phone, email, social media, and in person.
• Provide detailed information about courses, programs, admission requirements, and financial options.
• Conduct telephonic, virtual, and face-to-face counseling sessions with prospective students.
• Follow up with students to ensure the successful completion of the admission process.
• Maintain accurate records of student interactions and update CRM systems regularly.
• Collaborate with the marketing team for lead generation and conversion.
• Achieve monthly and quarterly enrollment targets.
• Stay updated on course offerings.

Skills

Communication skills

Negotiation

Interpersonal skills

Fluency in English

Fluency in Malayalam

Multitasking

Time management

MS Office proficiency

Education

Bachelor's degree in any field

Tools

CRM software

MS Office

Job description

Job Summary:

As a Career Counselor, you will be responsible for guiding prospective students through the enrollment process, providing information about courses, clarifying admission procedures, and ensuring a smooth and positive experience for students. Your role will involve building strong relationships with potential students, understanding their educational needs, and helping them make informed decisions.

Key Responsibilities:

• Respond to inquiries from prospective students via phone, email, social media, and in person.
• Provide detailed information about courses, programs, admission requirements, and financial options.
• Conduct telephonic, virtual, and face-to-face counseling sessions with prospective students.
• Follow up with students to ensure the successful completion of the admission process.
• Maintain accurate records of student interactions and update CRM systems regularly.
• Collaborate with the marketing team for lead generation and conversion.
• Achieve monthly and quarterly enrollment targets.
• Stay updated on course offerings.

Qualifications:

• Bachelors degree in any field
• Proven experience as an Admission Counselor, Sales Executive (preferably in the education sector).
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in MS Office and experience with CRM software is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong organizational and time management skills.
• Fluency in English and Malayalam

Preferred Skills:

• Experience in the education industry, especially EdTech or training institutes.
• Understanding of sales techniques and customer relationship management.
• Ability to build rapport with students and provide personalized guidance.

Reporting to:

CC Team Lead