Student Tele-Counsellor (Malayalam)

aecc india; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

A leading education consultancy in Gurugram seeks a Tele-Counsellor to engage students through cold calling and assist with inquiries about overseas education. The ideal candidate will have proven experience in tele-counselling, a track record of meeting sales quotas, and knowledge of CRM software. Responsibilities include cold calling, answering incoming queries, and maintaining customer relationships to enhance future goals. Join a dynamic team helping students achieve their educational dreams.

Qualifications

• Proven experience as a tele-counsellor or similar customer service role.
• Proven track record of successfully meeting sales quotas, preferably over the phone.
• Working knowledge of relevant computer programs such as CRM software and telephone systems.

Responsibilities

• Cold calling students using a given database to pitch overseas education.
• Answering incoming calls from candidates and other offices.
• Using scripts to provide information about the services.
• Bridging the gap between the marketing team and offline offices.
• Dealing with complaints to safeguard the company’s reputation.
• Meeting the targets set by the company.
• Recording calls and useful information.
• Asking pertinent questions to understand requirements.

Skills

Tele-counselling experience

Sales quota achievement

CRM software knowledge

Telephone systems knowledge

Job description

AECC Global is a leading education consultancy founded in 2008 with a global footprint in 16 countries and 58 cities and continually growing, AECC Global is an education and migration agency that is making waves internationally. Headquartered in beautiful Melbourne, we take pride in our commitment to helping our clients actualize their foreign education and immigration dreams with ethical, unbiased and honest guidance. Our 800+ staff members speak 21 different languages and have serviced students from over 40 different nationalities in the years that we have been in operation. 1000+ top universities and schools globally have entrusted us as representatives, and we help students find their dream education in Australia, USA, UK, Canada, NZ and Ireland by guiding them in each step from course options, school selection, scholarships, credits, application process, visa grants, arrival and ongoing support making their overseas education journey as seamless as possible.

ROLES & RESPONSIBILITIES

• Cold calling students using a given database to pitch overseas education with the help of the dialer software.
• Answering incoming calls from candidates, our other offices, etc.
• Using scripts to provide information about the services provided and present the company in the best possible way
• To help bridge the gap between the marketing team and the offline offices
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the extra mile to meet the targets set by the company and facilitate the future goals
• Keep a record of the calls and record useful information
• Ask pertinent questions to understand the requirements of the calls

Skills and Attributes Required

• Proven experience as a tele-counsellor or similar customer service role
• Proven track record of successfully meeting sales quotas, preferably over the phone
• Working knowledge of relevant computer programs such as CRM software and telephone systems