Store Manager - Reliance Digital Bulandshahr

Reliance Retail; Bulandshahr; On-site; INR 600,000 - 900,000; Full time

Job summary

Reliance Retail is seeking a store operations leader responsible for managing the P&L, driving sales, and ensuring exceptional customer service. The role focuses on efficient store operations, motivation and retention of staff, and adherence to company norms to achieve sales targets.

The candidate should excel in problem solving, decision making, and people management, with strong analytical skills and experience with SAP CRM and related tools.

Qualifications

• Experience in P&L management and store operations.
• Strong customer service focus and staff retention.
• Ability to drive sales and meet targets.

Responsibilities

• Manage P&L and drive store sales.
• Oversee store operations and customer service delivery.
• Motivate and retain store personnel while adhering to company norms.

Skills

Problem solving

Decision making

Delegation & followup

Analytical skills

People management

Tools

SAP CRM

SAP HR

Auto hiring

DSS

BOC

Rconnect

Decision Matrix governance

Job description

Job Description :

This role is responsible for managing the P&L and driving sales for the store through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL, Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards Inventory Management People Management Business Acumen -profitability, Competition, Jio Business - activations, Recharges, CAF Rejections

Skill Comp :

"Behavioural: PR Problem Solving Decision Making Delegation & followup Analytical Skills - DSS/BOC Interpretation skills People Management - working with people, leading & supervising Interviewing skills influencing " "Functional: Complaint Management Mentoring & coaching advance Excel & PPT Trouble shooting FNR process" "Technical SAP CRM SAP - HR - Erec, Auto hiring DSS BOC Rconnect - approvals Tools: Decision Matrix goveranance process"