Store Manager

Airtel; Pataudi; On-site; INR 450,000 - 800,000; Full time

Job summary

Airtel Store Manager role located in the store oversees daily operations to ensure compliance with SOPs, optimal in-store experience, and achievement of revenue and cost targets.

You will lead outsourced staff, manage openings/refits, and emphasize customer experience through CE guidelines and efficient staffing for best-in-class store performance.

Qualifications

• Retail store management experience preferred.
• Strong knowledge of SOP adherence and KPI tracking.

Responsibilities

• Store Operations & Audit / Compliance: Adherence of Store Operations in line with pre-defined SOPs.
• Ensure look and feel of the store is as per guidelines/standards.
• Track cash handling; prevent shoplifting / ensure safety and security.
• Visual merchandising as per plan / guidelines.
• Inventory and stock management to prevent stock-outs or excess inventory.
• KPI reporting as per guidelines and on-time.
• Strategic roll outs: clear store for formal launch across dimensions (manpower/ furniture & fittings/ IT/ device inventory).
• Manage closure of current store during refit & conversion.
• Profitability: achieve sales targets from walk-in customers via new acquisitions & up-sell.
• Provide MIS & tracking at CRO levels.
• Manage store expenses as per plan.
• Feedback to improve store productivity.
• People Development / Team Management: daily roistering & briefing to outsourced staff.
• Customer Experience: adherence to CE guidelines.

Job description

Purpose of the Job:

Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.

Role:

• Store Operations & Audit / Compliance:
• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time
• Strategic Roll outs:
• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion
• Profitability:
• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity
• People Development / Team Management:
• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff
• Customer Experience:
• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time.