Store Manager - Gurgaon & Noida

MARKS & SPENCER (M&S); Dadri, Lucknow, Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

MARKS & SPENCER (M&S) in India seeks a Store Manager to lead store operations and ensure a seamless shopping experience for customers. You will oversee day-to-day management, adherence to procedures, and quality control to maintain high standards across all areas.

You will drive sales performance, supervise team communication, and develop staff through training while maintaining visual merchandising standards and shrinkage control to protect store assets.

Responsibilities

• Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display.

Job description

As a Store Manager, you will lead the operations of your business unit while ensuring a seamless shopping experience for customers. Your key responsibilities will include:

1. Operational Leadership:

• Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display.
• Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes.
• Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards.

2. Sales & Performance Management:

• Target Achievement: Drive and monitor the achievement of sales goals for your department. Youll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends.
• Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives.
• Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals.

3. Customer Experience:

• Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor.
• Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele.
• Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes.

4. Visual Merchandising & Store Presentation:

• Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment.
• Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation.

JOB PROFILE

5. Shrinkage & Inventory Control:

• Loss Prevention: Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets.

6. Team Development & Leadership:

• Training & Development: Facilitate on-the-job training, product knowledge sessions, and visual merchandising workshops to equip your team with the skills needed for success.
• Role Clarity & Task Delegation: Clearly define roles and responsibilities for each team member, ensuring accountability and efficient task management.
• Constructive Feedback: Regularly provide feedback that helps your team identify strengths and areas for improvement, fostering continuous personal and professional growth.
• Motivation & Engagement: Inspire your team to not only meet sales targets but also to follow operational procedures with enthusiasm and dedication.

7. Cashier Support & Training:

• Support & Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at