Store Manager - Muzaffarpur

PeopleStrong; Nalanda; On-site; INR 550,000 - 850,000; Full time

Job summary

Pantaloons in India is seeking a Store Manager to drive profitability and growth of a single store. The role focuses on process excellence, inventory management, and delivering a superior customer experience.

The candidate is expected to lead a store team, forecast business trends, coordinate with cross-functional teams, and ensure adherence to SOPs. 4–6 years of relevant experience is preferred.

Qualifications

• Educational qualification: Graduate or Post Graduate.
• 4–6 years of relevant experience in store operations.
• Ability to forecast trends, plan resources, and drive sales.

Responsibilities

• Deliver sales targets and deploy resources to achieve them.
• Maintain store standards, inventory replenishment, and customer service.
• Drive product training, shrinkage control, and cost optimization.
• Engage and retain store staff while ensuring compliance and audits.

Skills

Analytical thinking

Team leadership

Customer focus

Operating procedures

Education

Graduate / Post Graduate

Job description

Undergraduate

Job Description

Position / Job Title (Proposed)

Store Manager

Designation

Function

Operations

Department

Operations

Reporting To

(Title)

Superior’s Superior

(Title)

Unit

Business

Pantaloons

Page Break

1) Job Purpose: Write the purpose for which the job exists (in 2‑3 lines)

Store Manager is the custodian of profitability and growth of store.

The role holder drives process excellence, develops people and nurtures talent, accurately mange inventory to deliver a great customer experience in the store and deliver business. Their role also involves continuously observing internal and external factors that impacts business performance, forecast impact, and proactively plan to maximize sales.

2) Dimensions

Number of stores

1

Business/Unit Workforce Number

Value of Business Handled

Net Working Capital

NSV Target

No. of unique third party/vendors handled

Value of receivables and payables handled

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section

• Developing a growth mindset and positive attitude for business in the post COVID VUCA world
• Continuously deliver a superior customer experience in the store to maintain the loyalty based and drive the profitability of brick‑and‑mortar model in the world on Omni channel.
• Engagement and retention of talent in the stores
• Ability to forecast business trends and agility to plan accordingly
• Influencing stakeholders to allocate funds / resources to drive sales

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4‑ 7 key result areas)

Key Result Areas

Supporting Actions

• Deliver the sales target as per plan
• Develop a detailed plan for the store to achieve target and deploy resources accordingly
• Set store wise weekly targets and continuously track the 3 most critical Ops KPIs
• Align the store team to the sales plan and drive achievement
• Leverage all inputs - marketing, product, space efficiency & operations - to ensure that new & annualized stores achieve their ABP's
• Periodic reviews with DM's to achieve week & month objectives. To ensure DM's understand & drive the priorities as set during week - displays, replenishments, target tracking through goal books, new option displays to drive business
• Rationalization of Manpower, H&S, Power, R&M costs in the business context
• Take actions to optimize cost and eradicate all bad cost
• Control shrinkage by deploying appropriate measures
• Deployment of audits and checks to control leakage of profit
• Review of petty cash expenses and control / minimize store expenses, within the budgeted amount.

Driving Sales KPIs

• Maintain Store display standards as per the guidelines on a daily basis
• Drive inventory linked processes for replenishment and timely product deployment on floor
• Driving product training to enhance the selling skills of floor staff
• Deliver a healthy SHI Score for the store

Customer centricity

• Build a culture of customer centricity in store by celebrating positive stories
• Resolving customer queries on priority
• Ensure delightful customer interaction through training of employees
• Efficient billing processes for faster and error free checkouts
• Provide product feedback to the category team from the stores & FEC teams for better understanding of customer choices, expectations & the current trends
• Review Mission Happiness NPS score and work on the areas of improvement.

Inventory management

• Inwards and outwards as per TAT for freshness at stores
• Checks in place to reduce damage to inventory
• Safety of warehouse space
• Connect with FEC to maintain optimum stock levels

Process excellence

• Monitor the cleanliness and ensure high standards of housekeeping.
• Review audits and their findings and deploy action plan for improvement
• Continuously review key KPIs and SHI scores to strengthen processes
• Adherence to store layout

Ensuring processes compliance at the Store

• Protecting employees and customers by providing a safe and clean store environment
• Implementation and execution of strong Fire & Safely SOP and proper warehouse management in every store
• Focus on Availability of all required Licenses/Acts for store operations, accuracy in salary register maintenance/Leave maintenance
• Coordination with the HO/ZO marketing team for ATL/BTL plans
• Drive key learning agenda for store employees. Completion and certifications
• Effective product training at store for all employees
• Identify talent profiles and plan for their engagement, motivation and retention.
• Drive people engagement in close collaboration with HR
• Motivate team to perform better to improve perk hit rates

Key Role Parameters

Educational Qualification

Graduate / Post Graduate

Relevant Experience to perform the role

4- 6 Yrs

Able to think broadly, Analytical Thinking, Team Work Collaboration, Delegation Empowerment, Customer Focus, Innovation, Creativity, Result Orientation, Communication