Store Manager

SupportFinity™; Sirsa; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading retail company in India seeks a Store Manager to oversee Store P&L, drive sales through efficient operations, and enhance customer service. The role requires strong leadership in talent management and compliance with company standards. The ideal candidate should hold a Graduation/Post Graduation and have competencies in finance management, communication, and customer service orientation. The position emphasizes results-oriented strategies and teamwork to foster a customer-obsessed culture.

Responsibilities

• Set store sales plans and quotas aligned with business objectives.
• Maintain Gross Margin and Discount management.
• Drive sales, margin, shrink control, and inventory management.
• Manage commercials and statutory compliance.
• Identify and develop talent for critical positions.
• Drive local events and promotions as per marketing calendar.

Skills

Operational Effectiveness

Finance Management

Analysis and Problem Solving

Results Orientation

Self-Development

Emotional Intelligence

Customer Service Orientation

People Management

Communication

Teamwork and Collaboration

Education

Graduation/Post Graduation

Job description

Job Purpose

Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

• Set store sales plans and quotas aligned with business objectives.
• Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
• Implement production, productivity, quality, and customer service standards.
• Recommend product lines and ensure appropriate merchandise mix.
• Drive sales, margin, shrink control, inventory management and cost optimization.
• Manage commercials and statutory compliance.
• Manage performance and foster teamwork among store staff.
• Identify and develop talent for critical positions.
• Address customer feedback to improve service and processes.
• Stay updated on competition and manage customer escalations.
• Drive local events and promotions as per marketing calendar.
• Promote a "Customer Obsessed Culture" to prioritize customer centricity.

Key Performance Indicators

• Business Management: Gross Margin, SOH Segment & Brand mix
• Discount Management
• Brand share
• Finance - Paper/card VM Implementation.
• Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.
• Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards.
• People Management.
• Business Acumen - profitability, Competition.
• Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

Functional Competencies

• Operational Effectiveness
• Finance Management
• Analysis and Problem Solving
• Results Orientation

Behavioural Competencies

• Self-Development
• Emotional Intelligence
• Customer Service Orientation
• People Management
• Communication
• Teamwork and Collaboration