Store Manager

airtel; Madurai District; On-site; INR 450,000 - 750,000; Full time

Job summary

Airtel in Madurai District, Tamil Nadu, is seeking a Store Manager to oversee daily store operations, ensure SOP compliance, and maintain the store's look and feel according to guidelines.

You will lead visual merchandising, inventory management, KPI reporting, and customer experience, while briefing outsourced staff, managing attrition, and driving profitability through upsell and new customer acquisition.

Qualifications

• Experience in retail store operations and SOP adherence.
• Ability to maintain store aesthetics as per guidelines.
• Proven cash handling and loss prevention capabilities.
• Experience with visual merchandising per plan.
• Experience in inventory management to prevent stock-outs.
• Experience in KPI reporting and timeliness.

Responsibilities

• Ensure store operations align with predefined SOPs and guidelines.
• Oversee visual merchandising and store presentation.
• Manage inventory to prevent stock-outs and excess stock.
• Prepare and monitor KPI reports as required.
• Lead store readiness for launches and manage refits/conversions.
• Manage store expenses and drive sales from new acquisitions.
• Brief outsourced staff daily and address attrition issues.
• Allocate staff to meet customer demand and handle difficult customers.

Skills

Store Operations

SOP Adherence

Cash Handling

Visual Merchandising

Inventory Management

KPI Reporting

Safety & Security

Team Briefing

Customer Experience

Job description

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time

Role: Store Manager

Reporting To: Zonal Own Retail Manager

Job Level: Executive

Key Deliverables

Store Operations & Audit / Compliance

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time

Strategic Roll Outs

• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion

Profitability

• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity

People Development / Team Management

• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff

Customer Experience

• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers