Store Manager

Naukri E-hire; Delhi; On-site; INR 450,000 - 750,000; Full time

Job summary

Naukri E-hire invites applications for a Store Manager to lead daily store operations in Delhi. You will ensure SOP adherence, visual merchandising, stock control, cash handling, and security while driving customer experience.

The role focuses on profitability through effective staffing, KPI reporting, and managing store closers during refits, with accountability for inventory, expenses, and timely MIS updates.

Qualifications

• Experience in managing a retail store operations.
• Strong cash handling and loss prevention awareness.
• Knowledge of visual merchandising standards and planograms.
• Proficient inventory management to prevent stock-outs or overstock.
• Staff coordination and rostering with outsourced teams.
• Focus on delivering excellent customer experience per CE guidelines.

Responsibilities

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time Strategic Roll outs
• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions
• Manage closure of current store during refit & conversion
• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity
• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff
• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers

Skills

Store Operations

Cash Handling

Visual Merchandising

Inventory Management

Staff Coordination

Customer Experience

Job description

Role & responsibilities

Job Description Store Manager

Store Operations & Audit / Compliance:

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time Strategic Roll outs:
• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e. g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion Profitability:
• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity People Development / Team Management:
• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff Customer Experience:
• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers