SM-Barasat

PeopleStrong; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Pantaloons in Kolkata is seeking a Store Manager to oversee daily store operations, drive performance and profitability, and ensure high standards of customer service. The role requires managing budgets, staff, inventory, and compliance, while coordinating marketing plans with HO/ZO to optimize stock and customer experience.

Ideal candidates will have 4–6 years of relevant experience, a graduate or post graduate degree, and a proactive approach to leadership and process improvements.

Qualifications

• Graduate/PG candidate with store management exposure.
• Experience in handling day-to-day store operations and customer service.
• Understanding of budgets, shrinkage control, inventory and staff management.

Responsibilities

• Oversee smooth store operations, performance, compliance and profitability.
• Monitor budgets, OSS and KPIs; implement performance initiatives.
• Lead and train store staff; ensure excellent customer service and store standards.
• Coordinate with HO/ZO marketing for ATL/BTL plans and stock pushing.
• Maintain licenses/Acts compliance and salary/Leave records.

Skills

Store operations

Team management

Budgeting

Customer service

Inventory management

Education

Graduate / Post Graduate

Job description

Position / Job Title (Proposed)

Store Manager

Designation

?

Function

Operations

Department

Operations

Reporting To

(Title)

Area Business Manager

Superior’s Superior

(Title)

Unit

Business

Pantaloons

1) Job Purpose:

To be responsible for smooth store operations, store performance, process compliance and profitability of the respective store.

2) Dimensions

Number of stores

Business/Unit Workforce Number

Value of Business Handled

Net Working Capital

NSV Target

No. of unique third party/vendors handled

Value of receivables and payables handled

3) Job Context & Major Challenges:

• Planning and implementing store performance initiatives, unique to the context and target market of the store
• Effective monitoring of performance, compliance & budgets of the store
• Maintaining higher standards of store operations and customer service to meet competition

4) Key Result Areas:

Key Result Areas

Supporting Actions

Financial Deliverables to ensure target achievement

• Opex reduction - Rationalization in Manpower, H&S, Power, R&M costs, except OC
• Leverage all inputs - marketing, product, space efficiency & operations - to ensure that new & annualized stores achieve their ABP's
• Set store wise weekly targets and continuously track the 3 most critical Ops KPIs
• Making sure all factors affecting shrinkage is covered to ensure shrinkage control
• To ensure increase in basket size for each customer

Enhancing consumer experience at stores to increase repeat purchase

• Taking required initiatives to ensure consistency in store standards as listed
• Execute store improvement plan to deliver objectives of customer, people efficiency
• Ensure improvement in customer interaction standards by improvements in - Customer service (measured by mystery shopper & complaint resolution, Cashiering Efficiency)
• Provide product feedback to the category team from the stores & FEC teams for better understanding of customer choices, expectations & the current trends

Ensuring processes compliance at the Store

• Implementation and execution of strong Fire & Safely SOP and proper warehouse management in every store
• To implement regular sales performance tracking and action plan for all employees at the front end
• Ensure a system of Weekly reviews with DM's to achieve week & month objectives. Ensure DM's understand & drive the priorities as set during week ORM's - displays, replenishments, target tracking through goal books, new option displays.
• Focus on Availability of all required Licenses/Acts for store operations, accuracy in salary register maintenance/Leave maintenance
• To ensure coordination with the category team for stock pushing
• Coordination with the HO/ZO marketing team for ATL/BTL plans

People management in the respective stores

• Ensure training & inputs to equip team in processes & customer handling
• Ensure store develops a culture of training owned by managers - basics mandatory for new joiners & identified as per need for existing team.
• To ensure that stores follow MPM guidelines as per the norms shared
• Succession planning and grooming for ADM/DM. Ensure a well tracked programme to ensure they are competent for the new role
• To ensure the stores in the zones comply with the statutory guidelines and processes
• To ensure continuous people management, engagement & development for reducing attrition

Key Role Parameters

Educational Qualification

Graduate / Post Graduate

Relevant Experience to perform the role

4- 6 Yrs

Able to think broadly, Analytical Thinking, Team Work Collaboration, Delegation Empowerment, Customer Focus,Innovation, Creativity, Result Orientaion, Communication