Store Manager

airtel; Vellore; On-site; INR 600,000 - 900,000; Full time

Job summary

Airtel in Vellore, Tamil Nadu seeks a Store Manager to oversee day-to-day store operations, ensure compliance with SOPs, maintain brand visuals, manage cash handling and security, and drive inventory accuracy.

You will lead a team including outsourced staff, monitor KPIs, coordinate launches and changes, and work to enhance customer experience and store profitability.

Qualifications

• Adherence to store operations in line with predefined SOPs.
• Maintain store look and feel as per guidelines/standards.
• Track cash handling; prevent shoplifting and ensure security.
• Visual merchandising as per plan/guidelines.
• Inventory and stock management to prevent stock-outs or excess inventory.
• Produce KPI reports as per guidelines and on-time.

Responsibilities

• Store Operations & Audit / Compliance responsibilities as per guidelines.
• Strategic Roll Outs: prepare store for formal launch across dimensions.
• Manage store closure during refit or conversion.
• Drive profitability through new sales from walk-in customers and upsell.
• People Development / Team Management and daily staff briefing.

Skills

Store operations

SOP adherence

Cash handling

Visual merchandising

Inventory management

KPI reporting

People management

Customer experience

Team briefing

Job description

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time

Role: Store Manager

Reporting To: Zonal Own Retail Manager

Job Level: Executive

Key Deliverables

Store Operations & Audit / Compliance

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time

Strategic Roll Outs

• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion

Profitability

• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity

People Development / Team Management

• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff

Customer Experience

• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers