Store Manager

Airtel; Jaipur; On-site; INR 300,000 - 420,000; Full time

Job summary

Airtel is seeking a dynamic Store Operations Manager to oversee store performance, compliance, and customer experience. The role focuses on maintaining SOP adherence, visual merchandising, and security, while driving profitability through efficient operations.

Responsibilities include managing inventory, KPI reporting, and strategic rollout activities during store launches and conversions, with emphasis on team management and partner collaboration.

Qualifications

• High energy and proactive attitude.
• Strong process orientation and attention to detail.
• Experience in project management and delivering results.
• Understanding of customer experience delivery and service standards.
• Ability to build and nurture partnerships with internal and external stakeholders.
• Demonstrated influencing skills to drive improvements.

Responsibilities

• Adherence to SOPs and store operations guidance.
• Ensure store look and feel aligns with guidelines and standards.
• Oversee cash handling, loss prevention, and safety measures.
• Execute visual merchandising per plan and guidelines.
• Manage inventory to prevent stock-outs or excess stock.
• Provide KPI reports on time per guidelines.

Skills

High energy

Strong process orientation

Project management skills

Customer Experience delivery

Building partnerships

Influencing skills

Job description

Role & responsibilities

Store Operations & Audit / Compliance:

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time

Strategic Roll outs:

• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion

Profitability:

• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity

People Development / Team Management:

• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff

Customer Experience:

• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers
• Provide suggestions for improvements in CE

Preferred candidate profile

• High energy
• Strong process orientation
• Project management skills
• Appreciation of need for Customer Experience delivery
• Building & nurturing partnerships
• Influencing skills