Store Manager

Marks & Spencer Plc; Mumbai; On-site; INR 850,000 - 1,200,000; Full time

Job summary

Marks & Spencer Reliance India Private Limited is seeking a Store Manager to lead store operations and deliver a seamless shopping experience. You will oversee day-to-day activities, drive sales, manage customer service, merchandising, inventory control, and team development.

The role requires strong leadership, adherence to procedures, and a focus on achieving targets while maintaining high standards across all store functions.

Responsibilities

• Operational Leadership: Oversee day-to-day store operations, ensure pricing, product display, housekeeping, fitting rooms and checkout processes meet standards.
• Sales & Performance: Drive and monitor department sales, set realistic targets and analyse performance to take corrective actions.
• Customer Experience: Deliver exceptional customer service, build relationships with customers and handle feedback promptly.
• Visual Merchandising & Store Presentation: Enforce visual merchandising standards and provide feedback to improve display quality.
• Shrinkage & Inventory: Implement loss prevention practices and safeguard store assets.
• Team Development: Train staff, define roles, delegate tasks and drive engagement to meet targets.
• Cashier Support: Train and supervise cashiers to ensure smooth checkout operations.

Job description

Job Description

Group Company: Marks and Spencer Reliance India Private Limited

Designation: Store Manager

Office Location

Position description: As a Store Manager, you will lead the operations of your business unit while ensuring a seamless shopping experience for customers. Your key responsibilities will include:

Primary Responsibilities:

• 1. Operational Leadership: Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display. Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes. Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards.
• 2. Sales & Performance Management: Target Achievement: Drive and monitor the achievement of sales goals for your department. You’ll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends. Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives. Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals.
• 3. Customer Experience: Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor. Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele. Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes.
• 4. Visual Merchandising & Store Presentation: Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment. Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation.
• 5. Shrinkage & Inventory Control: Loss Prevention: Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets.
• 6. Team Development & Leadership: Training & Development: Facilitate on-the-job training, product knowledge sessions, and visual merchandising workshops to equip your team with the skills needed for success. Role Clarity & Task Delegation: Clearly define roles and responsibilities for each team member, ensuring accountability and efficient task management. Constructive Feedback: Regularly provide feedback that helps your team identify strengths and areas for improvement, fostering continuous personal and professional growth. Motivation & Engagement: Inspire your team to not only meet sales targets but also to follow operational procedures with enthusiasm and dedication.
• 7. Cashier Support & Training: Support & Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience.

Additional Responsibilities:

Reporting Team

• Reporting Designation:
• Reporting Department:
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• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

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Required work experience

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Key Performance Indicators:

Required Knowledge:

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Required abilities

• Physical:
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Specific requirements

• Travel:
• Vehicle:
• Pay Rate:
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• Time Constraints:
• Compliance Related:
• Union Affiliation:

Job Snapshot

Updated Date

23-10-2026

Job ID

Job_810

Department

Store Operations

Location