Store Manager

Home Centre; Mumbai, Pune District, Ahmedabad District; On-site; INR 450,000 - 750,000; Full time

Job summary

Home Centre in Mumbai invites applications for a department manager role focusing on store standards, merchandising and customer service. The candidate will lead a team to maximize sales, maintain product displays, price integrity, stock accuracy and security while upholding health and housekeeping standards in a fast-paced retail environment.

The role requires an MBA in Sales & Marketing or related field, strong leadership, and hands-on experience in visual merchandising and stock control.

Qualifications

• Experience in department management and store standards.
• Strong understanding of Visual Merchandising and stock movement.
• Proven ability to coach sales associates and drive performance.

Responsibilities

• Maximize department sales and productivity aligned with shop targets.
• Monitor space management, sales and stock movement against last year/budget daily/weekly.
• Ensure stock is displayed per Visual Merchandising guidelines and tagged/barcoded.
• Conduct daily floor walk with the Concept Manager.
• Ensure all stock transactions are recorded timely and accurately.
• Maintain stringent security, housekeeping and health standards in store.
• Ensure decor, branding and layouts are consistent across the department.
• Optimize floor space based on merchandise availability and sell-off.
• Inspect merchandise for quality and report defects.
• Ensure on-time clearance of soiled/damaged items and carry out pricing checks.
• Monitor and implement sales promotions and events in stores.
• Place requisitions for non-trading items.

Skills

Leadership

Merchandising

Customer Service

Data Analysis

Team Training

Education

MBA in Sales & Marketing

Tools

POS system

Job description

Role & responsibilities

KEY RESPONSIBILITIES Department Management and Store Standards

• Maximize department sales and productivity metrics in line with shop targets
• Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff
• Ensure and monitor all stock is displayed according to Visual Merchandising guidelines
• Daily floor walk with the Concept Manager
• Ensure and monitor all products are price tagged and barcoded before display
• Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized
• Ensure and monitor awareness and vigilance at all times of security in the store of company assets, customer property and company goods without any negligence
• Ensure the highest standards of housekeeping and health standards are maintained in store at all times
• Ensure departmental dcor is correct and there is consistency in displays, branding and departmental layouts
• Optimize floor space based on merchandise availability, storylines and product sell-off
• Inspect merchandise for quality control and report any defects
• Ensure on-time clearance of all soiled and damaged merchandise
• Ensure on-time completion of random pricing checks on products
• Monitor and implement sales promotion and event in the stores
• Place requisition of non trading items

Store Merchandise / Merchandising

• Understand and maintain a detailed knowledge of the product and department merchandise and coach and develop sales associates
• Ensure and monitor promotions, sell-offs and ageing stocks
• Review and report non-selling items, slow and fast moving lines, non movers, damaged and ageing items
• Collate and provide information about the customers (likes, dislikes and opinions) to the buying and designing team
• Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store
• Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
• Execute price revisions suggested by corporate
• Product display as per plan-o-gram

Job Description Ver 1.1 Property of Lifestyle International Pvt. Ltd. * For Internal Use Only

Customer Service

• Monitor and ensure adherence of customer service standards within the department
• Provide customer satisfaction by delivering exceptional customer serviceCarry out regular training to ensure clear understanding of the departments, products make, features, selling skills and after-sales service
• Communicate appropriately with customers including proactive greeting and acknowledgement
• Deal with customer queries and complaints effectively
• Follow procedures for dealing with specific customer orders
• Ensure confidentiality with respect to Home Centre retail and sales information

People Management / Mentoring

• Support induction of new recruits through buddy system
• Hold weekly and monthly meetings to communicate performance highs and lows
• Monitor and facilitate complaint resolution of direct reportees and team members
• Coach and sponsor sales associates within the department
• Oversee deployment and drive motivation levels of team members
• Mentor team members to ensure greater customer service orientation

Preferred candidate profile

Graduate in any discipline/ MBA in Sales & Marketing