Store Manager

Airtel; Nagpur District, Sangli District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Airtel is seeking a Senior Executive Store Manager to oversee daily store operations and ensure adherence to SOPs in our retail network.

You will lead a store team, drive revenue, manage costs, and elevate customer experience while ensuring security and audit compliance. MBA with 4–6 years retail ops experience required; location: Maharashtra/Airtel Circle.

Qualifications

• Post-graduation, MBA or equivalent Business Management Diploma.
• 4–6 years experience with at least 2 years in retail operations.
• Strong customer experience and process orientation.

Responsibilities

• Ensure store operations align with SOPs and guidelines.
• Maintain store look, safety, and security; manage cash handling.
• Coordinate visual merchandising and inventory control.
• Lead onboarding and daily briefings for outsourced staff.
• Drive revenue through new acquisitions and upsell strategies.
• Monitor KPI reporting and cost management.

Skills

Retail Operations

Customer Experience

Project Management

Team Leadership

Process Orientation

Education

MBA

Job description

airtel Job Description (Deliverables, Decision level, Demonstrate & Dimensions) Job Title: Store Manager Job Level: Senior ExecutiveFunction: RetailLocation : CircleReporting to : Zonal Owned Retail ManagerDate : Purpose of the JobLocated in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.Deliverables (Maximum 5-6 key responsibilities) Store Operations & Audit / Compliance:

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time

Strategic Roll outs:

• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion

Profitability:

• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity

People Development / Team Management:

• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff

Customer Experience:

• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers
• Provide suggestions for improvements in CE

Decision levelPrime: Final Decision Making authority, accountable to the Management

• Ensure successful running of stores
• Ensuring compliance adherences
• Profitability of the store

Shared: Decisions reached jointly with peers on a collective basis

• Inventory Management and customer experience
• People Development

Contributory: Makes a major contribution to a decision or policy judgment reached by others Retail effectiveness (noticeability at retail) Demonstrate (Key competencies)- High energy - Strong process orientation - Project management skills - Appreciation of need for Customer Experience delivery - Building & nurturing partnerships - Influencing skills Educational Level Must have: Post-graduation, MBA or equivalent Business Management Diploma Working Experience Must have: 4-6 years work experience. At least 2 years in a Retail Business operations role. Dimensions Impact of position on : i) Revenue : ii) Budget Impact on customers : i) Type of customers Mainly Internal Mainly External Fair mix of Internal & ExternalNo. of Subordinates : i) Off role team Approvals Reporting Manager Functional HeadBusiness HRC&B Page 1 of 2 Confidential