Store Manager

Naukri E-hire; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Airtel is seeking an experienced Store Manager in Gurgaon, Haryana to oversee day-to-day store operations and lead a sales-driven team. You will drive revenue, manage inventory, and ensure top-notch customer service.

Successful candidates will have 2–7 years in retail management, with strong communication skills and a background in Telecom/Retail. The role is full-time and on-site at the store.

Qualifications

• 2–7 years of experience in retail store management
• Experience in Telecom, FMCG, Consumer Electronics, Retail or BFSI
• Strong sales orientation with proven experience in target achievement and team management
• Excellent communication, interpersonal and customer-handling skills
• Graduate with MBA/PGDM in Sales/Marketing would be an advantage

Responsibilities

• Manage end-to-end retail store operations and ensure smooth day-to-day functioning.
• Drive sales, revenue, customer acquisition and business targets for the store.
• Lead, coach and motivate the store team to achieve individual and store-level targets.
• Monitor daily sales performance, conversions, productivity and KPIs.
• Ensure excellent customer experience and grievance resolution.
• Handle customer queries related to SIM, mobile connections, broadband, DTH, payments, upgrades and service requests.
• Ensure proper inventory management, including devices, SIM cards and other store assets.
• Maintain accurate billing, cash management, stock records and daily reports.
• Ensure compliance with SOPs, processes, audit requirements and operational guidelines.
• Analyse store performance and implement initiatives to improve sales and customer footfall.
• Coordinate with regional/cluster teams for promotions, campaigns and business initiatives.
• Manage store visual merchandising and ensure the outlet maintains Airtel's brand standards.

Skills

Store Operations

Sales Targeting

Team Management

Customer Relationship

MIS & Reporting

Inventory Management

Cash & Billing

Telecom/Retail Sales

Grievance Handling

Education

MBA/PGDM in Sales/Marketing

Graduate in any discipline

Job description

Job Description Store Manager | Airtel

Company: Airtel
Position: Store Manager
Location: Gurgaon, Haryana
Experience: 3–7 Years
Industry: Telecom / Retail
Employment Type: Full-Time

Role Overview

We are looking for an experienced Store Manager to manage the overall operations of an Airtel retail store, drive sales and revenue, ensure excellent customer experience, and lead the store team effectively.

Key Responsibilities

• Manage end-to-end retail store operations and ensure smooth day-to-day functioning.
• Drive sales, revenue, customer acquisition and business targets for the store.
• Manage sales of Airtel mobile services, broadband, DTH, devices and other products/services.
• Lead, coach and motivate the store team to achieve individual and store-level targets.
• Monitor daily sales performance, conversions, productivity and KPIs.
• Ensure excellent customer experience and grievance resolution.
• Handle customer queries related to SIM, mobile connections, broadband, DTH, payments, upgrades and service requests.
• Ensure proper inventory management, including devices, SIM cards and other store assets.
• Maintain accurate billing, cash management, stock records and daily reports.
• Ensure compliance with Airtel's SOPs, processes, audit requirements and operational guidelines.
• Analyse store performance and implement initiatives to improve sales and customer footfall.
• Coordinate with regional/cluster teams for promotions, campaigns and business initiatives.
• Manage store visual merchandising and ensure the outlet maintains Airtel's brand standards.

Desired Skills

• Retail Store Operations
• Sales & Revenue Management
• Team Handling
• Customer Relationship Management
• Target/KPI Management
• Inventory Management
• Cash & Billing Management
• Telecom/Retail Sales
• MIS & Reporting
• Complaint/Grievance Handling

Candidate Profile

• Graduate in any discipline; MBA/PGDM in Sales/Marketing would be an advantage.
• 2–7 years of experience in retail store management, preferably from Telecom, FMCG, Consumer Electronics, Retail or BFSI.
• Strong sales orientation with proven experience in target achievement and team management.
• Excellent communication, interpersonal and customer-handling skills.
• Comfortable working in a target-driven retail environment.